Team Assistant - Technical Services EMEA

Mandarin Oriental Hotel Group Limited; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury hotel group in London seeks a Team Assistant for their Technical Services Team. This role involves managing calendars, supporting senior leaders with administrative tasks, and driving efficiency through technology and AI tools. The ideal candidate has excellent communication skills and is proficient in Microsoft Office. The position offers opportunities for learning and development, along with health benefits and a unique employee stay program. Join a team that values integrity and innovation.

Benefits

Learning & Development Programs

Complimentary hotel stays

Health & Wellness Benefits

Competitive Retirement Plans

Qualifications

• Proficient in managing complex calendars and scheduling.
• Ability to assist in meetings and follow up on action items.
• Experience in preparing reports and presentations.

Responsibilities

• Manage calendars and coordinate travel arrangements.
• Attend meetings to assist and take notes.
• Prepare and edit reports and presentations.

Skills

Strong written and verbal communication skills

High proficiency in Microsoft Office Suite

Exceptional organizational and time-management abilities

Discretion and professionalism

Ability to work independently and collaboratively

Curiosity about using AI tools

Job description

Mandarin Oriental is looking for a Team Assistant to join our Technical Services Team, EMEA.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Based at the Mandarin Oriental Corporate Office within the Technical Services Team in London, the Team Executive Assistant is responsible for providing high-level administrative and project support to senior leaders, while driving process efficiency and innovation through technology and AI tools. The Executive Assistant reports to the Regional director of Technical services, EMEA.

• Managing complex calendars, scheduling meetings, and coordinating domestic and international travel arrangements.
• Attending meetings to take notes, assist with prioritization, and follow up on action items.
• Preparing and editing reports, presentations, and other documents; creating summaries and tracking progress across multiple projects.
• Maintaining bi-weekly team updates and ensuring timely follow-through on critical issues.
• Liaising with internal teams to ensure alignment and timely progress on strategic initiatives.
• Championing innovation by exploring and introducing AI tools to streamline workflows, improve processes, and enhance team productivity.

As Executive Assistant, we expect from you:

• Strong written and verbal communication skills.
• High proficiency in Microsoft Office Suite and calendar management tools.
• Exceptional organizational and time-management abilities.
• Discretion and professionalism in handling sensitive information.
• Ability to work independently and collaboratively across teams.
• Positive, “can do “ attitude to new and exciting challenges.
• Comfortable and curious about using AI tools to improve efficiency and processes—proactive in finding new solutions and exploring emerging technologies.

Our Commitment to You

• Learning & Development: Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow continuously.
• MOstay: When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and attractive rates for you and your loved ones.
• Health & Colleague Wellness: Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered globally.
• Retirement Plans: When you show commitment to us, we reciprocate with competitive retirement plans.

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