Team Administrator/Receptionist - Apprentice | North London NHS Foundation Trust

Camden And Islington NHS Foundation Trust; Greater London; Remote; GBP 40,000 - 60,000; Full time

Job summary

A prominent NHS trust in the UK is offering an Administration Apprenticeship designed to provide valuable administrative experience and a Level 3 qualification. You will manage appointments, liaise with healthcare professionals, and provide comprehensive support to patients. This role involves remote learning and contributes to a multi-disciplinary team. Ideal candidates will possess strong communication skills and be eligible to work and study in the UK.

Qualifications

• Eligible to work in the UK and/or have a visa for the apprenticeship duration.
• UK/EU resident for the past 3 years.
• Not over-experienced in the same field.
• Willing to obtain Functional Skills Level 2.
• Not in other government-funded programmes.

Responsibilities

• Provide high-quality administrative support for patients and carers.
• Maintain appointments diary and type letters.
• Transcribe meeting minutes.
• Liaise with external agencies.
• Maintain records and files.

Skills

Administrative skills

Communication skills

Time management

Teamwork

Education

Functional Skills Level 2

Job description

Administration Apprenticeship

Throughout the duration of this role, postholder will be required to enrol onto and complete the Business Admin Level 3 Apprenticeship. This programme will be completed within working hours in which allocated study time will be agreed with the line manager. The apprenticeship will run for 15‑18 months with postholder gaining a Level 3 Nationally recognised apprenticeship qualification.

Apprenticeship Programme Overview

The programme has been structured around three key themes of learning to support learners develop their knowledge and skills in a logical manner:

• Core Business and Administration
• Supporting Business Performance
• Project Management

The programme will be delivered fully remote through the support of an external training provider using a blended learning approach, combining face‑to‑face tutorials with online learning resources and support.

Eligibility

• Eligible to work in the UK and/or have a visa valid for the full duration of the apprenticeship.
• UK/EU resident for the past 3 years.
• Not over‑experienced in same field as the apprenticeship.
• Not have any prior qualifications equivalent/exceeding the apprenticeship.
• Have already obtained / be willing to work towards Functional Skills Level 2.
• Not be in any other government funded programmes, such as University.

Roles and Responsibilities

To provide a high‑quality administrative, clerical and reception service for patients and their carers who access the Trust services. The post holder will involve regular telephone liaison with external agencies, use initiative in all aspects of secretarial and clerical work to efficiently prioritise work and meet deadlines. Duties include:

• Maintaining the appointments diary, typing letters and reports.
• Transcribing minutes at meetings.
• Telephone liaison with external agencies and making appointments as requested.
• Maintaining records, filing, and photocopying.
• Providing comprehensive secretarial support as required.

Will be an active member and contribute to the effective operation of a multi‑disciplinary team. Matters relating to clients and staff are highly confidential and should not be divulged to others except within the context of the role.

Trust Overview

North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.

Five‑Year Strategy

1. Consistently high‑quality care closer to home.
2. Partnerships to ensure equity of outcome for all.
3. Great places to work, providing staff with a supportive environment to deliver outstanding care.
4. Pioneering research, quality improvement and technology to be more effective as an organisation.

Working Locations

May be required from time to time to work at different locations under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.

Key Tasks

• Operate a desktop PC, arrange appointments, draft and type letters, type assessments, and general correspondence.
• Receive information/referrals, both verbal and written from patients, GP’s, carers and staff with tact and sensitivity.
• Ensure all messages given verbally, written or by telephone are passed on to the correct discipline within an agreed timescale.
• Good working knowledge of the Trust’s patient medical records system “RiO”.
• Receive incoming post, faxes and emails, collating with previous correspondence before passing to the team.
• Photocopying and collating documents as required.
• Deal with correspondence on behalf of the team.
• Ensure good working relationships with all staff, the organisation and outside agencies.

This advert closes on Monday 20 Oct 2025.