Team Administrator | Coventry and Warwickshire Partnership NHS Trust

Coventry and Warwickshire Partnership Trust; Coventry; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading NHS organization in Coventry is seeking an organised and motivated Team Administrator for their Talking Therapies service. The role involves supporting clinicians with administrative tasks and ensuring high standards of service. Candidates should have excellent organisational and communication skills, and experience in NHS administrative work is preferred. This position offers various benefits and a supportive working environment.

Benefits

Generous annual leave

Excellent learning and development opportunities

Salary sacrifice schemes

Employee discounts

Wellbeing support

Qualifications

• Experience in administrative work, ideally within the NHS or a mental health setting.
• Ability to prioritise tasks in a busy environment.
• Demonstrated empathy and professionalism when dealing with service users.

Responsibilities

• Provide administrative support to the NHS Talking Therapies team.
• Ensure accurate data entry onto the clinical database.
• Handle telephone and email enquiries with professionalism.

Skills

Excellent organisational skills

Excellent IT skills

Strong communication skills

Empathy

Job description

Talking Therapies Step 2 (PWP) Team Administrator

Reports to Step 2 (PWP) Team Manager

37.5 Hours per week

We are seeking an organised, enthusiastic and motivated Team Administrator to join our friendly and dedicated NHS Talking Therapies service. The service is delivered jointly by Coventry and Warwickshire Partnership Trust and MIND Mental Health Charity.

You will play a key role in supporting the smooth and efficient running of the service, ensuring our clinicians and clients receive a high standard of administrative support.

Responsibilities

• Provide administrative support to the NHS Talking Therapies team including clinicians, supervisors and managers.
• Ensure accurate data entry onto our clinical database.
• Handle telephone and email enquiries with professionalism, sensitivity and confidentiality.
• Coordinate clinical appointments, cancellations and waiting lists.
• Prepare correspondence, reports and meeting minutes as required.
• Maintain confidentiality and adhere to information governance standards.
• Work collaboratively with colleagues to ensure a responsive and efficient administrative service.

About Us

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put “people at our heart”; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

Benefits

• Generous annual leave entitlement which increases during your time with us
• Excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring
• Salary sacrifice schemes for lease car/vehicle, Cycle to Work, home and electronics, gym membership and more
• Discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
• Wellbeing support, including an in‑house counselling service, external helpline and more
• Staff networks and support group

Values & Culture

We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

Candidate Profile

You will be a confident communicator with excellent organisational and IT skills, able to prioritise tasks in a busy environment. You'll have experience in administrative work, ideally within the NHS or a mental health setting, and will be able to demonstrate empathy and professionalism when dealing with service users.

For more information on this role please see the attached supporting information. This will give you a better overview of the job role and requirements.

This advert closes on Tuesday 25 Nov 2025