Team Administrator

NHS; West Midlands; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare organisation in Stoke-on-Trent is seeking an experienced Team Administrator to provide comprehensive administrative support. The role requires excellent communication skills, proficiency in minute taking, and relevant administration experience. Candidates should hold an RSA stage 3 or equivalent qualification. This full-time permanent position offers a salary ranging from £24,937 to £26,598 per year. Join a dedicated team to help improve health and wellbeing in the community.

Benefits

Wellness opportunities

Flexible working

Qualifications

• Relevant experience in an administration role.
• Experience of minute taking.
• Good computer skills.

Responsibilities

• Provide comprehensive administrative support to the assigned Team.
• Respond to requests for information, liaising with partner services.
• Maintain filing systems and manage schedules.

Skills

Excellent communication skills

Proficient in minute taking

Excellent prioritisation skills

Strong team worker

Education

RSA stage 3 or equivalent

Tools

Office equipment

Job description

Job Summary

This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:

• North Staffordshire Combined Healthcare NHS Trust
• Midlands Partnership University NHS Foundation Trust
• University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service.
• Staffordshire and Stoke-on-Trent Integrated Care Board

Are you an experienced Team Administrator? Are you looking for a challenge in a Team Administrator role? Then come and join us in the Crisis Care Centre at the Harplands Hospital. We have an exciting opportunity for an experienced Team Administrator within our Team.

Primarily working for the Crisis Care Centre, the successful candidate will have excellent communication skills, recent secretarial/administration experience and be well organised. Applicants need to be qualified and proficient at minute taking.

Main duties of the job

This role is to provide a comprehensive administrative support service to the assigned Team, cross‑covering for peers in other Teams as required and willing to be flexible. This will involve relevant experience in an administration role, experience of minute taking, RSA Stage 3 or equivalent, good computer skills.

• Experience of electronic / manual filing systems
• Experience using office equipment
• Excellent prioritisation skills
• Excellent written and verbal communication skills
• Strong team worker
• Willingness to undertake relevant training courses

About Us

As a Trust we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high quality care. We pride ourselves on ensuring our team has their wellbeing put first and provide a range of wellness opportunities including flexible working.

We are committed to the Greener NHS national ambition to becoming the world's first ‘carbon net zero’ national health system by 2045. For 2024/2025, we have launched our ‘Proud to be Green’ engagement campaign which is aligned to the targets set out in our Green Plan.

The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels. We would very much welcome applications from all under‑represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi and trans communities.

Details

Date posted: 26 November 2025

Pay scheme: Agenda for change

Band: Band 3

Salary: £24,937 to £26,598 a year per annum

Contract: Permanent

Working pattern: Full‑time

Reference number: 232-AUC-7602851

Job locations: Harplands Hospital, Stoke-on-Trent, ST4 6TH

Job responsibilities

Providing and receiving routine information which may sometimes require tact or persuasive skills or skills to overcome barriers to understanding. This may also involve providing and receiving complex or sensitive information, and providing advice, instruction or training to groups where the subject matter is straightforward.

• Responding to appropriate requests for information.
• Acting on correspondence responding to, or referring to the appropriate person.
• Providing routine advice on areas of knowledge/expertise, in a manner relevant to the audience and topic area (i.e. staff, students, external parties).
• Liaising with partner services and organisations.
• Preparation/completion of routine documents, including letters, reports, presentations and forms (e.g. photocopying, filing).
• Handling telephone queries and directing as appropriate.
• Assisting patients/clients/relatives during incidental contacts such as phone calls.
• Making decisions to deal with enquiries, prioritising work, resolving conflicting diary appointments and schedules.
• Responsible for data entry, text processing or storage of data compiled by others.
• Taking and transcribing formal minutes, producing basic statistical reports, maintaining information systems.
• Planning and organising straightforward tasks, activities or programmes, e.g. maintaining filing systems, coordinating programmes of work, arranging meetings and diary management, managing on‑call rotas.
• Responsible for maintaining auditable stock control and/or security of stock, with particular emphasis on cash office and stationery.
• Provide advice or demonstrate own activities or workplace routines to new or less experienced employees.
• To undertake surveys or audits as necessary.

Person Specification

Essential Qualifications

• RSA stage 3 or equivalent

Essential Experience

• Relevant experience in an administration role
• Experience of minute taking

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: North Staffordshire Combined Healthcare Trust

Address: Harplands Hospital, Stoke-on-Trent, ST4 6TH

Employer's website: https://www.combined.nhs.uk/working-together/join-our-team/