Team Administrator

Midlands Partnership University NHS Foundation Trust; West Midlands; On-site; GBP 24,000 - 27,000; Part time

Job summary

A regional healthcare provider is seeking an Administrator for their Stafford Mental Health Support Team. This part-time role involves managing appointments, processing referrals, and providing support to clinical staff. Essential qualifications include a good level of education and RSA/NVQ level 3 typing skills. The position is permanent with a salary range of £24,937 to £26,598 per annum.

Benefits

NHS Pension scheme

Generous annual leave

Health and Wellbeing support

Free flu vaccinations

Qualifications

• Good standard of education including English and Maths.
• RSA/NVQ level 3 typing qualification or equivalent experience.
• Knowledge/use of the NHS Rio system is desirable.

Responsibilities

• Answering phone calls and booking appointments.
• Processing referrals and distributing clinic letters.
• Liaising with external agencies and producing information from data sources.

Skills

Administration support

Communication

Proficient in Microsoft Office

Typing skills

Education

Good standard of general education including English and Maths at GCSE Grade C or equivalent

ECDL/CLAIT IT qualification or equivalent

RSA Stage III Word Processing / Text Processing or equivalent

Job description

Job Summary

This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:

• North Staffordshire Combined Healthcare NHS Trust
• Midlands Partnership University NHS Foundation Trust
• University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service.

This will be the case for 7 calendar days from: 07/11/2025 to 13/11/2025 following this the vacancy will be open externally.

An exciting opportunity has arisen to join our service as Administrator to our Stafford Mental Health Support Team at The Bridge in Stafford.

Your main duties will include answering phone calls, booking appointments, processing referrals, typing and distributing confidential clinic letters and reports, dealing with post, working closely with clinical staff and liaising with external Agencies as well as producing a range of information from a variety of data sources.

To apply, you will need to have a good level of education (including English and Maths) and RSA/NVQ level 3 typing qualification or equivalent experience. This post will involve regular VDU use, proficient use of various Microsoft office packages (i.e. word, excel, outlook, calendars) and audio typing equipment. Knowledge/use of the NHS Rio system is desirable, however, full training will be given as required.

Main duties of the job

• Supporting with the preparation of all documentation, including agendas, circulating papers and minuting meetings
• Typing letters and reports including audio typing
• To collect and input statistical information as required and ensure that reports where requested are delivered within timescales.
• Making bookings and cancellations e.g. training places, rooms and interpreters.
• Receive, sort and distribute internal and external mail, ensuring that important and sensitive information is brought to an appropriate person's attention in a timely manner.
• Supporting diary management of an individual or individuals (arranging meetings etc)
• Monitoring of an individual or team inbox
• Arranging external meetings / events / conferences including sourcing venues, arranging purchase orders etc
• Provide general non-clinical advice, information and guidance to children and young peoples, parents and other professionals, to deal with all enquiries and communicate effectively on behalf of the Team.
• To deal professionally and promptly with telephone enquiries, taking and processing messages accurately and adhering to relevant policies and procedures.
• Providing cover for other administrative colleagues during staff absence
• Dealing with patient/public enquiries about services - liaising with professionals where required and escalating as appropriate.

About Us

• Supporting your career development and progression
• Excellent NHS Pension scheme
• Generous maternity, paternity and adoption leave
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
• Extensive Health and Wellbeing support and resources
• If you work in our community teams, we pay for your time travelling between patients
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
• Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
• Salary sacrifice bikes up to £2k
• Free car parking at all trust sites
• Free flu vaccinations every year
• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

Person Specification

Essential Qualifications

• Good standard of general education including English and Maths at GCSE Grade C or equivalent or Functional skills (English and Maths) Level 2
• ECDL/CLAIT IT qualification or equivalent
• RSA Stage III Word Processing / Text Processing or equivalent

Desirable Qualifications

• NVQ/ Level 3 Business administration
• Audio typing experience

Essential Experience

• Relevant experience in administration support role including dealing with telephone enquiries in a timely mannerExperience of dealing with sensitive/distressing issues

Desirable Experience

• Experience of using Rio

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Midlands Partnership NHS Foundation Trust

Address

The Bridge
St Georges Parkway, Off Crooked Bridge Road
Stafford
ST16 3NE

Employer's website

https://www.mpft.nhs.uk

Date posted: 06 November 2025

Pay scheme: Agenda for change

Band: 3

Salary: £24,937 to £26,598 a year per annum (pro‑rate)

Contract: Permanent

Working pattern: Part‑time

Reference number: 301-BK-25-7568840

Job locations: The Bridge, St Georges Parkway, Off Crooked Bridge Road, Stafford, ST16 3NE

Please note, we may be required to close this vacancy early if we receive a high volume of applications.

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn.