Team Administrator

NHS; Stoke-on-Trent; On-site; GBP 22,000 - 26,000; Full time

Job summary

A regional healthcare trust in Stoke-on-Trent is seeking a Team Administrator to provide vital administrative support within their Crisis Care Centre. The ideal candidate will possess excellent communication and organisational skills, with a proven background in administration, particularly in minute taking. This role offers an opportunity to contribute to the efficient running of a critical healthcare service while promoting a diverse and inclusive workforce.

Qualifications

• Proven administrative experience, preferably in a healthcare setting.
• Experience working with electronic manual filing systems.

Responsibilities

• Provide comprehensive administrative support to the assigned Team.
• Manage communication through emails and phone calls.
• Assist patients and clients in a professional manner.

Skills

Excellent communication skills

Minute taking

Organisational skills

Prioritisation skills

Teamwork

Education

RSA stage 3 or equivalent

Job description

Go back North Staffordshire Combined Healthcare Trust

Team Administrator

The closing date is 10 December 2025

This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:

• North Staffordshire Combined Healthcare NHS Trust
• Midlands Partnership University NHS Foundation Trust
• University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service.
• Staffordshire and Stoke-on-Trent Integrated Care Board

Are you an experienced Team Administrator? Are you looking for a challenge in a Team Administrator role? Then come and join us in the Crisis Care Centre at the Harplands Hospital. We have an exciting opportunity for an experienced Team Administrator within our Team.

Primarily working for the Crisis Care Centre, the successful candidate will have excellent communication skills, recent secretarial/administration experience and be well organised.

Applicants need to be qualified and proficient at minute taking.

Main duties of the job

This role is to provide a comprehensive administrative support service to the assigned Team, cross-covering for peers in other Teams as required and willing to be flexible. This will involve, relevant experience in an administration role, experience of minute taking, RSA Stage 3 or equivalent, good computer skills.

• Experience of electronic / manual filing systems
• Experience using office equipment
• Excellent prioritisation skills
• Excellent written and verbal communication skills
• Strong team worker
• Willingness to undertake relevant training courses

About us

As a Trust we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high quality care.

We pride ourselves onensuring our team has their wellbeing put first and as such provide a range of wellness opportunities including flexible working.

We are committed to the Greener NHS national ambition to becoming the world's first 'carbon net zero' national health system by 2045 (Greener NHS (england.nhs.uk). As part of this, sustainability is embedded in our strategy as one of our four key enablers. In order to deliver on this commitment, we recognise that we need a workforce that is as passionate as we are about achieving these goals, for the benefit of our service users, workforce, local communities and the planet alike. For 2024/2025, we have launched our "Proud to be Green" engagement campaign which is aligned to the targets set out in our Green Plan. As a Trust, you can be assured that we will commit to supporting you in working towards our net zero ambitions, set out in our Green Plan, through our sustainability programme.

The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels. We would very much welcome applications from all under-represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi and trans communities.

Job responsibilities

1. Providing and receiving routine information which may sometimes require tact or persuasive skills orskills to overcome barriers to understanding. This may also involve providing and receiving complex orHR Use OnlyJob Ref:CHC_GENAC03Band 4 Medical Secretary/Admin LeadDirectorate Senior Business AdministratorBand 3 Team AdministratorCHC_GENAC03 (March2019) 2sensitive information, and providing advice, instruction or training to groups where the subject matteris straightforward. In particular, this will involve: Responding to appropriate requests for information Acting on correspondence responding to, or referring to the appropriate person Providing routine advice on areas of knowledge/expertise, in a manner relevant to the audienceand topic area (i.e. staff, students, external parties) Liaison with partner services and organisations Preparation/completion of routine documents, including letters, reports, presentations andforms e.g. photocopying, filing Handling telephone queries and directing as appropriate. Assisting patients/clients/relatives during incidental contacts such as phone calls. 2. The role will require capacity to make decisions, which may require consideration of a range of options,such as: Judgements on how to deal with enquiries, staff/carers/external contacts Prioritising work, resolving conflicting diary appointments and schedules3. Responsible for data entry, text processing or storage of data compiled by others, utilising paper orcomputer based data entry systems. Particular systems used in this role are detailed underSpecialist/Technical requirements. This may include activities such as: Taking and transcribing formal minutes Producing basic statistical reports Maintaining information systemsIt is probable that the role will require use of VDU equipment for a substantial proportion of time, anddoes require advanced keyboard skills equivalent to typing at RSA level 3.4. Understanding of a range of routine work procedures some of which may fall outside of the immediatework area. To be guided by precedent and clearly defined occupational policies, protocols proceduresand codes of conduct relevant to work area. Work is managed rather than supervised.5. Planning and organisation of straightforward tasks, activities or programmes. This may includeactivities such as: Maintaining effective filing systems and electronic databases. Co-ordinate programmes of work (such as training schedules, events or the use of rooms,setting up of rooms)CHC_GENAC03 (March2019) 3 Arranging meetings and diary management, managing on-call rotas6. Responsible for maintaining auditable stock control and/or security of stock, with particular emphasison cash office and stationary but also extended to the management and control of other resourcessuch as clinical/medical stock or projectors and laptops. Receipt of goods Maintaining stock levels, issuing stock Cash office control7. Provide advice, or demonstrate own activities or workplace routines to new or less experiencedemployees in own work area.8. To undertake surveys or audits, as necessary the own work.

Person Specification

Qualifications

• RSA stage 3 or equivalent

Experience

• Relevant experience in an administration role Experience of minute taking

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

North Staffordshire Combined Healthcare Trust