Team Administrator

North Staffordshire Combined Healthcare Trust; Stoke-on-Trent; On-site; GBP 25,000 - 30,000; Full time

Job summary

A regional healthcare provider in Stoke-on-Trent seeks an experienced Team Administrator for the Crisis Care Centre at Harplands Hospital. The position involves providing administrative support, managing information systems, and assisting in patient communication. Candidates should possess RSA Stage 3 or equivalent proficiency with strong skills in minute taking and organization. This role is open to internal staff only. Join a dedicated team to make a difference in crisis care service delivery.

Qualifications

• Experience in an administration role.
• Experience of minute taking.
• Ability to handle routine/complex or sensitive information.

Responsibilities

• Provide comprehensive administrative support to the Team.
• Maintain electronic/manual filing systems.
• Handle telephone queries and assist clients.

Skills

Excellent communication skills

Organizational skills

Minute taking

Good computer skills

Teamwork

Education

RSA Stage 3 or equivalent

Job description

Overview

Team Administrator – Crisis Care Centre, Harplands Hospital. Closing date: 05 February 2026. This vacancy is only open at this stage to internal employees of the organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:

• North Staffordshire Combined Healthcare NHS Trust
• Midlands Partnership University NHS Foundation Trust
• University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service
• Staffordshire and Stoke-on-Trent Integrated Care Board

Are you an experienced Team Administrator? If you are seeking a challenge, join us in the Crisis Care Centre at the Harplands Hospital. The successful candidate will primarily support the Crisis Care Centre and will have excellent communication skills, recent secretarial/administration experience, and be well organized. Applicants should be qualified and proficient at minute taking.

Main duties of the job

1. Provide a comprehensive administrative support service to the assigned Team, cross-covering for peers in other Teams as required and be willing to be flexible. This includes relevant experience in an administration role, experience of minute taking, RSA Stage 3 or equivalent, and good computer skills.
2. Maintain experience of electronic/manual filing systems and use of office equipment. Demonstrate excellent prioritisation, written and verbal communication skills, and strong teamwork. Be willing to undertake relevant training courses.
3. Provide and receive routine information, possibly requiring tact or persuasive skills, and handle routine/complex or sensitive information as appropriate. This includes responding to information requests, advising on areas of knowledge, liaising with partner services, and preparing/completing routine documents (letters, reports, presentations, forms) including photocopying and filing. Handle telephone queries and direct as appropriate, and assist patients/clients/relatives during incidental contacts such as phone calls.
4. Make decisions when necessary, for example prioritising work and resolving conflicting diary appointments and schedules.
5. Carry out data entry, text processing or storage of data, using paper or computer-based systems. This may include taking and transcribing formal minutes and producing basic statistical reports, and maintaining information systems. The role may require substantial use of the computer and advanced keyboard skills equivalent to RSA Stage 3.
6. Understand a range of routine work procedures, follow established policies and procedures, and work with some guidance from precedents and codes of conduct. Work is managed rather than supervised.
7. Plan and organise straightforward tasks, activities or programmes. This may include maintaining effective filing systems and electronic databases, coordinating training schedules or events, and arranging meetings/diary management and room setup.
8. Maintain auditable stock control and/or security of stock, with emphasis on cash handling and stationery, and manage resources such as clinical/medical stock or equipment (e.g., projectors, laptops). Include receipt of goods, stock levels, issuing stock, and cash office control.
9. Provide advice or demonstrate activities/routines to new or less experienced colleagues; undertake surveys or audits as necessary to own work.

Person Specification

Qualifications

• RSA stage 3 or equivalent

Experience

• Relevant experience in an administration role
• Experience of minute taking

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires submission for Disclosure to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.

Employer name

North Staffordshire Combined Healthcare Trust