Team Administrator

NHS; Stafford; On-site; GBP 24,000 - 27,000; Part time

Job summary

A healthcare organization is seeking a Team Administrator to support the Stafford Mental Health Support Team. The role involves managing phone calls, booking appointments, and processing confidential clinic documents. The ideal candidate should have excellent administrative skills, audio typing experience, and a relevant qualification. This part-time role offers competitive salary and the chance to contribute positively to community health services.

Benefits

Generous maternity, paternity, and adoption leave

Up to 27 days annual leave

Salary sacrifice schemes for cars and bikes

Qualifications

• Experience in administration support role dealing with telephone enquiries.
• Good standard of general education including English and Maths.
• Audio typing experience required.

Responsibilities

• Answer phone calls and process referrals.
• Support with preparation of documentation and manage diaries.
• Deal with internal and external mail effectively.

Skills

Proficient use of Microsoft Office packages

Audio typing

Communication skills

Education

General education including English and Maths

RSA/NVQ level 3 typing qualification or equivalent

ECDL/CLAIT IT qualification or equivalent

Tools

NHS Rio system

Job description

Team Administrator

The closing date is 27 November 2025

This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:

• North Staffordshire Combined Healthcare NHS Trust
• Midlands Partnership University NHS Foundation Trust
• University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service.

This will be the case for 7 calendar days from: 07/11/2025 to 13/11/2025 following this the vacancy will be open externally.

An exciting opportunity has arisen to join our service as Administrator to our Stafford Mental Health Support Team at The Bridge in Stafford.

Your main duties will include answering phone calls, booking appointments, processing referrals, typing and distributing confidential clinic letters and reports, dealing with post, working closely with clinical staff and liaising with external Agencies as well as producing a range of information from a variety of data sources.

To apply, you will need to have a good level of education (including English and Maths) and RSA/NVQ level 3 typing qualification or equivalent experience. This post will involve regular VDU use, proficient use of various Microsoft office packages (i.e. word, excel, outlook, calendars) and audio typing equipment. Knowledge/use of the NHS Rio system is desirable, however, full training will be given as required.

Main duties of the job

To provide general administrative services to support the smooth running of clinical services including:

• Supporting with the preparation of all documentation, including agendas, circulating papers and minuting meetings
• Typing letters and reports including audio typing
• To collect and input statistical information as required and ensure that reports where requested are delivered within timescales.
• Making bookings and cancellations e.g. training places, rooms and interpreters.
• Receive, sort and distribute internal and external mail, ensuring that important and sensitive information is brought to an appropriate person's attention in a timely manner.
• Supporting diary management of an individual or individuals (arranging meetings etc)
• Monitoring of an individual or team inbox
• Provide general non-clinical advice, information and guidance to children and young peoples, parents and other professionals, to deal with all enquiries and communicate effectively on behalf of the Team.
• To deal professionally and promptly with telephone enquiries, taking and processing messages accurately and adhering to relevant policies and procedures.
• Providing cover for other administrative colleagues during staff absence
• Dealing with patient/public enquires about services - liaising with professionals where required and escalation as appropriate.

About us

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;

• Supporting your career development and progression
• Generous maternity, paternity and adoption leave
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
• Extensive Health and Wellbeing support and resources
• If you work in our community teams, we pay for your time travelling between patients
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
• Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
• Salary sacrifice bikes up to £2k
• Free car parking at all trust sites
• Free flu vaccinations every year
• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Job responsibilities

For further information relating to this vacancy please refer to the attached job description and person specification.

There will also be an expectation to attend our team meetings which will be based at Anglesey House in Rugeley as & when required & on occasion to attend other quarterly face to face admin team meetings at Cross Street Clinic in Burton & Wilnecote Health Centre.

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

This role isnot eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn.

Person Specification

Qualifications

• Good standard of general education including English and Maths at GCSE Grade C or equivalent or Functional skills (English and Maths) Level 2
• ECDL/CLAIT IT qualification or equivalent
• RSA Stage III Word Processing / Text Processing or equivalent
• NVQ/ Level 3 Business administration
• Audio typing experience

Experience

• Relevant experience in administration support role including dealing with telephone enquiries in a timely manner
• Experience of dealing with sensitive/distressing issues
• Experience of using Rio

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Midlands Partnership NHS Foundation Trust

Address

The Bridge

St Georges Parkway, Off Crooked Bridge Road

£24,937 to £26,598 a year per annum (pro rata)

Contract

Permanent

Working pattern

Part-time

Reference number

301-BK-25-7568840

Job locations

The Bridge

St Georges Parkway, Off Crooked Bridge Road