Team Administrator

Greater Manchester Mental Health NHSFT; Salford; On-site; GBP 22,000 - 26,000; Full time

Job summary

A mental health service provider in Salford is looking for a dedicated Team Administrator to support the clinical team. The successful candidate will have strong communication and IT skills, a relevant qualification, and experience in an office environment. Responsibilities include managing appointments, handling clinical correspondence, and coordinating team communications. This role presents an excellent opportunity to develop administrative skills.

Qualifications

• Experience working in a confidential environment.
• Previous secretarial or administrative experience.
• Knowledge of medical terminology and contact with patients.

Responsibilities

• Provide comprehensive administrative support to the clinical team.
• Type all clinical correspondence and manage appointment bookings.
• Coordinate service user contacts via phone and email.

Skills

Excellent communication skills

IT competency in Word, Excel, and Outlook

Ability to prioritize and plan conflicting tasks

Caring and sensitive attitude towards patients

Education

Relevant level 3 qualification (RSA or NVQ)

2 years previous office experience

IT Qualification

Job description

An opportunity has arisen for a Team Administrator in the Home Based Treatment Team. We are seeking an enthusiastic and experienced administrator who enjoys working as part of a team and can demonstrate a commitment to delivering a high-quality administration support in an efficient and timely manner.

The successful applicant will have excellent communication skills, IT competency in Word, Excel and Outlook and a broad range of administrative experience. You will be part of a team of administrators providingadmin cover to our service users, clinicians and other health professionals.

If you have a flexible approach and the ability to adapt to changing priorities, this will be an excellent opportunity to develop your skills.

Main duties of the job

The Team Administrator willbe responsible for providing a comprehensive and confidential administrative support to the clinical team and team manager

The post holder will provide an administrative function to the multi-disciplinary team, minute taking of meetings, typing of clinical correspondence, filing and other general administrative duties.

About us

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Job responsibilities

To directly negotiate appointment slots with clinicians in order that service users can take place within stated target times and standards according to the NHS Plan

Typing of all clinical correspondence

Coordinating and directing service user contact via telephone call, email, or letter.

Identifying priority contact, particularly from distressed service users or relative, informing the relevant team member for the need for urgency when appropriate.

Direct making of appointments according to clinical requirement set out by the clinicians and agreed with service users.

Management of the clinic capacity available and flagging this up should it fall short of what is needed.

Provide a general appointment booking service for service users as required. Typing of all business correspondence.

For more information - please refer to the attached job description and person specification.

Person Specification

Education and Qualifications

• Relevant level 3 competency-based qualification (such as RSA or NVQ)
• 2 years previous office experience or equivalent experience
• IT Qualification

Experience

• Working in a confidential environment
• Secretarial or administrative experience
• Experience of improving data quality
• Use of office equipment
• Medical terminology
• Contact with patients / service users.

Knowledge

• The Data Protection Act
• Use of EPR systems

Skills

• The ability to prioritise and plan conflicting, and complex work demands.
• Advanced keyboard Skills
• The ability to navigate IT systems, inc Word, Excel, and Outlook
• A caring and sensitive attitude when communicating with staff and patients.
• Ability to be numerate and provide statistical data accurately.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.