Team Administrator

NHS; Peterlee; On-site; GBP 24,000 - 27,000; Full time

Job summary

A regional health service provider in Peterlee is looking for a Team Administrator for a 12-month fixed-term position. This role requires excellent communication and organisational skills, along with experience in customer service. You will support the East Durham Getting Help Service and be the first point of contact for service users. The ideal candidate should have a Level 3 qualification in a relevant field and experience in an administrative environment.

Qualifications

• Experience working in an administrative environment.
• Ability to manage customer service inquiries.
• Proactive and able to work autonomously.

Responsibilities

• Provide efficient support to the team.
• Be the first point of contact for service users.
• Respond to various inquiries and concerns.

Skills

Excellent communication skills

Organisational skills

Customer service experience

Attention to detail

Education

Level 3 Qualification in relevant field

Literacy and numeracy Level 2

Tools

Microsoft Office applications

Job description

Job Summary

We are looking to recruit a Team Administrator for a period of 12 months full-time (37.5 hours) to provide an efficient support service to our East Durham Getting Help Service. Applicants should be self‑motivated, organised and have a flexible approach to work. The ability to work as part of a team and a willingness to perform repetitive tasks whilst maintaining attention to detail, have the capacity to prioritise their workload and accommodate urgent requests from senior staff whilst dealing sensitively with issues and maintaining confidential information. Excellent communication skills, both verbal and written, taking action where necessary and ensuring messages are communicated accurately and in an appropriate and timely manner coupled with proven secretarial skills and previous experience is essential.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Main duties of the job

Applicants should be able to demonstrate excellent communication and organisation skills, and have an understanding of administrative/clerical procedures and experience of working in a customer service environment. Applicants would be the first point of contact for service users, family and carers, responding to a range of enquiries or concerns.

About Us

East Durham CAMHS is a base for specialist mental health services for children and young people living in the Durham area. It also provides support, information and advice for parents and carers. From education and prevention, to crisis and specialist care – our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for. We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health. We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it. We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.

Details

• Date posted: 21 November 2025
• Pay scheme: Agenda for change
• Band: Band 3
• Salary: £24,937 to £26,598 a year pro rata, per annum
• Contract: Fixed term
• Duration: 12 months
• Working pattern: Full time
• Reference number: 346-DDC-067-25-A
• Job locations: Winchester House, 3 Winchester Drive, Peterlee, SR8 2RJ

Job responsibilities

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

Person Specification

Essential

Qualifications

• Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 in Business Administration
• Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role. Where an applicant does not have the above qualifications or are unable to provide evidence of the certification, the applicant MUST achieve the required standards during their probationary period.

Desirable

• Level 3 in Business Administration
• RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment.

Experience

• Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information)
• Customer Service experience (face to face, answering calls, correspondence)
• Experience of organising completing demands and workloads
• Experience of setting up and maintenance of administrative systems and processes
• Experience of working autonomously and proactively

Desirable

• Experience of supporting/supervising staff
• Experience of handling monies and working within financial guidelines

Knowledge

Essential

• Comprehensive knowledge of Microsoft Office applications
• Understanding of data protection and the need for confidentiality and how to maintain this.
• Knowledge of office systems and processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

Employer details

• Employer name: Tees Esk and Wear Valleys NHS Foundation Trust
• Address: Winchester House, 3 Winchester Drive, Peterlee, SR8 2RJ
• Employer's website: https://www.tewv.nhs.uk/