Team Administrator

Midlands Partnership NHS Foundation Trust; Lichfield; On-site; GBP 24,000 - 27,000; Part time

Job summary

A local health services provider in Lichfield is looking for a Team Administrator for their CAMHS team. The role is part-time, requiring excellent organizational and communication skills. You will manage inboxes, handle phone inquiries, and support children and families within mental health services. The position offers competitive pay, opportunities for professional development, and flexible working arrangements.

Benefits

Up to 27 days annual leave

Flexible working options

Health and Wellbeing support

Free car parking at all trust sites

Annual flu vaccination

Qualifications

• Good standard of general education including English and Maths at GCSE Grade C or equivalent.
• Relevant experience in administration support roles including dealing with telephone enquiries.
• Experience of using data input and potentially using Rio.

Responsibilities

• Typing letters and reports.
• Monitoring of an individual and team inbox.
• Dealing professionally with telephone enquiries.

Skills

Organisation skills

Communication skills

Confidentiality

Microsoft Office proficiency

Education

General education including English and Maths at GCSE

RSA Stage III Word Processing / Text Processing

ECDL/CLAIT IT qualification

NVQ/Level 3 Business Administration

Job description

Go back Midlands Partnership NHS Foundation Trust

Team Administrator

The closing date is 27 November 2025

This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:

• North Staffordshire Combined Healthcare NHS Trust
• Midlands Partnership University NHS Foundation Trust
• University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service.

This will be the case for 7 calendar days from: 07/11/2025 to: 13/11/2025 following this the vacancy will be open externally.

We are able to offer an opportunity for a team administrator to join our CAMHS team based in Lichfield.

You will be working in a small supportive team alongside another team administrator and a two medical secretaries.

You will be part of the Children's and Families Care Group based within our Child and Adolescent Mental Health Services, delivering care to children, young people and families.

We are looking for someone who can work on their own initiative, organise their workload without direct supervision on a daily basis, and who can ensure deadlines are met. If you feel this is you, we would love to hear from you!

This role is working 22.5 hours per week.

Main duties of the job

• Typing letters and reports
• Monitoring of an individual and team inbox
• To deal professionally and promptly with telephone enquiries, taking and processing messages accurately and adhering to relevant policies and procedures.
• Provide general non-clinical advice, information and guidance to children and young peoples, parents and other professionals, to deal with all enquiries and communicate effectively on behalf of the Team.
• Providing cover for other administrative colleagues during staff absence
• Dealing with patient/public enquires about services - liaising with professionals where required and escalating as appropriate
• To collect and input statistical information as required and ensure that reports where requested are delivered within timescales.
• Making bookings and cancellations e.g. training places, rooms and interpreters.
• Receive, sort and distribute internal and external mail, ensuring that important and sensitive information is brought to an appropriate person's attention in a timely manner

About us

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by:

• Supporting your career development and progression.
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional annual leave.
• Extensive Health and Wellbeing support and resources
• If you work in our community teams, we pay for your time travelling between patients.
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
• Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
• Salary sacrifice bikes up to £2k
• Free car parking at all trust sites
• Free flu vaccination every year
• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like‑minded people.

Job responsibilities

Please see the attached Job Description and Person Specification for more information about the role.

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

Please note, we may be required to close this vacancy early if we receive a high volume of applications.

Person Specification

Qualifications and Trainings

• Good standard of general education including English and Maths at GCSE Grade C or equivalent or Functional skills (English and Maths) Level 2
• RSA Stage III Word Processing / Text Processing or equivalent
• ECDL/CLAIT IT qualification or equivalent
• NVQ/ Level 3 Business administration
• Audio typing experience

Experience

• Relevant experience in administration support role including dealing with telephone enquiries in a timely manner
• Experience of dealing with sensitive/distressing issues
• Previous experience of data input
• Experience of using Rio

SKILLS, KNOWLEDGE & ABILITIES

• Demonstrate the ability to prioritise workload in order to meet deadlines
• Demonstrate an understanding of the importance of effective team working
• Demonstrate an understanding of the importance of confidentiality
• Demonstrate a high level of communication skills, both written and verbal
• Excellent organisational skills and work on own initiative
• Proficient in the use of Microsoft Office packages e.g. Word, Excel etc.
• Provide training/advice to other team members on use of computer packages

PERSONAL ATTRIBUTES

• Demonstrate a willingness to undertake further training and identify own development needs
• Flexible and adaptable approach to work
• Ability to travel if required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Midlands Partnership NHS Foundation Trust

£24,937 to £26,598 a year per annum (pro-rata)