Team Administrator

NHS; Coventry; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare provider in Coventry is seeking a motivated Team Administrator to support its Talking Therapies service. Responsibilities include managing appointments, supporting clinicians, and handling inquiries. The ideal candidate will possess strong organizational, communication, and IT skills, with experience in a healthcare setting preferred.

Benefits

Generous annual leave

Learning and development opportunities

Salary sacrifice schemes for various benefits

Employee Assistance Programme discounts

Wellbeing support services

Staff networks and support groups

Qualifications

• Experience in administrative work, ideally within the NHS or a mental health setting.
• Ability to work under pressure, with minimum supervision.
• Able to confidently deal with the public and professionals.

Responsibilities

• Provide administrative support to the NHS Talking Therapies team.
• Coordinate clinical appointments and maintain records.
• Handle telephone and email enquiries professionally.

Skills

Organisational skills

Communication skills

IT skills

Empathy

Education

Education to GCSE standard / RSA levels 2 (or equivalent)

NVQ level 3

Tools

Microsoft Office (Word/PowerPoint/Excel)

Outlook

Job description

Team Administrator

The closing date is 25 November 2025

Talking Therapies Step 2 (PWP) Team Administrator

Reports to Step 2 (PWP) Team Manager

We are seeking an organised, enthusiastic and motivated Team Administrator to join our friendly and dedicated NHS Talking Therapies service. The service is delivered jointly by Coventry and Warwickshire Partnership Trust and MIND Mental Health Charity.

You will play a key role in supporting the smooth and efficient running of the service, ensuring our clinicians and clients receive a high standard of administrative support.

As a valued member of our admin team, you'll be the first point of contact for service users, professionals and partner organisations. You'll provide essential administrative support to clinical staff, including booking appointments, liaising with clients, maintaining accurate records and supporting team meetings.

For more information on this role please see the attached supporting information. This will give you a better overview of the job role and requirements.

Main duties of the job

To provide administrative support the the NHS Talking Therapies team including clinicians, supervisors and managers.

To handle telephone and email enquiries with professionalism, sensitivity and confidentiality.

To coordinate clinical appointments, cancellations and waiting lists.

To prepare correspondence, reports and meeting minutes as required.

Maintain confidentiality and adhere to information governance standards.

To work collaboratively with colleagues to ensure a responsive and efficient administrative service.

About us

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

• generous annual leave entitlement which increases during your time with us
• excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
• salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
• discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
• wellbeing support, including an in-house counselling service, external helpline and more
• staff networks and support group

We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

Job responsibilities

You will be a confident communicator with excellent organisational and IT skills, able to prioritise tasks in a busy environment. You'll have experience in administrative work, ideally within the NHS or a mental health setting and will be able to demonstrate empathy and professionalism when dealing with service users.

For more information on this role please see the attached supporting information. This will give you a better overview of the job role and requirements.

Person Specification

Qualifications

• Education to GCSE standard / RSA levels 2 (or equivalent) or NVQ level 3

Knowledge and skills

• Good organisational and administrative skills
• Competent word processing skills, knowledge of Microsoft Office Software (Word/Power Point/ Excel) as well as Outlook
• Excellent communication and interpersonal skills
• Ability to prioritise own workload and work to tight time scales, to meet agreed targets and deadlines
• Able to confidently deal with the general public and a wide range of public sector professionals and outside organizations
• Ability to work under pressure, with minimum supervision
• Ability to take initiative and use own judgement, when required
• Ability to learn new computer systems , as required
• A general understanding of the NHS and the way it works
• Knowledge of establishing and maintaining databases
• Knowledge of the Talking Therapies programme

Experience

• Experience of working within a multi-disciplinary team
• Experience of dealing with members of the public in an efficient and sensitive manner
• Experience of working in NHS Services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Coventry and Warwickshire Partnership Trust