Team Administrator

Sussex Partnership NHS Foundation Trust; Chichester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare organization in Chichester is looking for a dedicated administrative support person to join their team. The role requires strong planning and organizational skills, as well as the ability to handle calls and manage data effectively. Candidates should have an NVQ L3 in Business and Administration or equivalent experience, and excellent communication skills. Benefits include 27 days holiday, NHS discounts, and training opportunities. This is a full-time role with extensive interaction with service users and professionals.

Benefits

27 days holiday plus bank holidays

Excellent training and development opportunities

NHS Discounts

Employee Assistance Programme

Regular management supervision

Qualifications

• Fast and accurate typing skills.
• Experience taking minutes during meetings.
• Knowledge of NHS or public sector issues.

Responsibilities

• Manage calls and messages effectively.
• Process new referrals and maintain databases.
• Support the team with various admin tasks.

Skills

Planning and organisational skills

Excellent time management

Good communication skills

Ability to deal with confidential issues

Education

NVQ L3 in Business and Administration or equivalent

Job description

We are looking for someone to join our enthusiastic and dedicated team, someone who is willing to provide administrative support. You will be someone whose strengths include planning and organisational skills; excellent time management; and someone who is adaptive and able to respond to the challenges of change and development of an exciting service.

Main duties of the job

Tasks will include taking phone calls from service users, their families and professionals, minute taking, typing of clinical letters and helping to maintain and input data for a number of audits and systems needed for the smooth running of the service.

Full training will be given for this and other NHS systems if required.

Working as part of a multi-disciplinary team you will need to be able to communicate well and work with professionals from a variety of professional backgrounds and a have a compassionate, holistic and person-centred approach.

About us

Please see Job description and person spec

This will include handling telephone enquiries from patients and their families, carers and professionals in a pleasant and helpful manner ensuring to take accurate messages and communicating information clearly. Some of the telephone calls we take can be distressing but de-escalation support will be offered in such circumstances.

• 27 days holiday allowance plus bank holidays
• Excellent training and development opportunities
• NHS Discounts
• Employee Assistance Programme
• You will receive regular management supervision

Job responsibilities

The duties include carrying out administrative tasks such as processing new referrals, typing letters and reports, arranging appointments, email management, taking notes at weekly team meetings and ad hoc Professionals Meetings, maintaining databases, data entry, ordering stationery, goods and services, photocopying, scanning and other admin tasks as required. To provide a comprehensive range of administrative services to the team.

Person Specification

QUALIFICATIONS

• NVQ L3 in Business and Administration or equivalent relevant administration experience
• Good standard of fast and accurate typing

EXPERIENCE

• Service meetings and taking minutes
• Knowledge of key issues within the NHS and/or other public sector organisations
• Maintaining office systems
• Producing accurate documents to a high standard of presentation
• Excellent communication skills in writing, face to face and by telephone
• Dealing with confidential and sensitive issues with tact and diplomacy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.