Tea Mixology Team Leader: Inspire Customer Experience

Bird & Blend Tea Co.; Windsor; On-site; GBP 18,000 - 28,000; Part time

Benefits offered by this job

Sunday Times Best Places To Work 2024

Friendly and supportive team culture

Company pension scheme

25 days holiday

Birthday off

Life Insurance & Income Protection

Health Cash Plan

Bike to Work

Volunteer days

Dog-friendly office

Flexible working

Job summary

Bird & Blend Tea Co. in Windsor is seeking a Team Leader to support the day-to-day running of the store. You will lead the team to deliver an exceptional customer experience, covering opening, closing, targets and store standards.

The role emphasises leading by example, managing workload, and stepping up in the absence of a manager. Join a dedicated team in a growing, ethical brand focused on great tea and great people.

Qualifications

• Experience leading a small team in a retail environment.
• Strong customer service mindset with people skills.
• Able to open/close the store and manage daily tasks.
• Organised, proactive and a good communicator.

Responsibilities

• Ensure a great customer experience by leading by example.
• Oversee daily store operations, opening/closing, targets and health & safety.
• Communicate priorities to the team and manager daily/weekly/monthly.
• Assign tasks, monitor workload, and follow up for completion.
• Keep the store full, clean and well-presented at all times.
• Manage stock, wastage and incoming stock accurately.
• Ensure samples are appealing and kitchen ingredients are stocked.
• Support the team in manager’s absence and implement changes.

Skills

Leadership

Customer service

Team management

Organisational skills

Job description

Bird & Blend Tea Co. in Windsor is seeking a Team Leader to support the day-to-day running of the store. You will lead the team to deliver an exceptional customer experience, covering opening, closing, targets and store standards.

The role emphasises leading by example, managing workload, and stepping up in the absence of a manager. Join a dedicated team in a growing, ethical brand focused on great tea and great people.