Taxation Officer

Crawley Borough Council; Northgate; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A local government authority in Northgate is seeking a Taxation Officer to manage business rates accounts and ensure compliance with legislation. You will work closely with various departments and external partners, providing customer-focused service. Ideal candidates have strong attention to detail and excellent communication skills. This role offers a hybrid working model and a generous benefits package.

Benefits

Generous employee benefits package

Discounts and wellbeing incentives

Ongoing training and development

Qualifications

• Strong attention to detail is essential for managing business rates accounts.
• Excellent communication skills are necessary for resolving queries.
• A proactive approach to problem-solving is needed for this role.

Responsibilities

• Manage the full lifecycle of business rates accounts.
• Ensure compliance with legislation and council policies.
• Support enforcement processes and resolve queries with partners.

Skills

Attention to detail

Excellent communication skills

Proactive problem-solving

Job description

As a Taxation Officer in our Business Rates team, you’ll play a vital role in delivering an accurate and customer-focused Non-Domestic Rates service. You’ll manage the full lifecycle of business rates accounts, from billing and collection through to recovery, ensuring compliance with legislation and council policies. The role involves maintaining property records, processing changes, and helping businesses understand their liabilities and payment options.

You’ll work closely with colleagues across Revenues and Benefits, as well as external partners such as the Valuation Office Agency, to resolve queries and support enforcement processes where necessary.

This position suits someone with strong attention to detail, excellent communication skills, and a proactive approach to problem-solving. If you enjoy combining analytical work with customer interaction and want to make a real difference to local businesses, this could be the role for you.

Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.

We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.

Additional information

This is a career-graded post at scale E to F, with progression based on competence and experience.

The role follows a hybrid working model, with the option to work from home and an expectation to attend the office at least two days per week in-line with corporate guidelines. Occasional court attendance may also be required, depending on service needs.

Full training and ongoing development will be provided to build your expertise in business rates legislation and systems.

Employee benefits

We offer a generous employee benefits package , with a range of discounts, benefits and wellbeing incentives to suit everyone.

Our way of working

Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.

Safer recruitment

Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

How to apply

Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.

For an informal conversation or further information regarding the role, email [e-mail] , Business Rates Officer or call on 01293 438461.