Tax Product Manager (Hybrid)

Citigroup Inc.; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading global financial institution in London seeks a Tax Product Manager to drive the product strategy for taxation services. The role offers an opportunity to contribute to a world-class business within global custody services. Ideal candidates should possess extensive financial industry experience and a solid understanding of global tax regulations. This position includes a competitive salary, hybrid working flexibility, and various benefits.

Benefits

Generous holiday allowance

Discretional annual performance-related bonus

Private medical insurance

Pension Plan

Paid Parental Leave

Learning and development resources

Qualifications

• Proven success record in financial services, custody services, or tax consulting.
• Extensive financial industry experience with an emphasis on tax services.
• Strong understanding of global tax regulations.

Responsibilities

• Develop tax servicing and client delivery standards for custody services.
• Manage client and competitor market research to develop product innovations.
• Supervise product management for core products and client communication strategies.

Skills

Problem solving

Communication

Project management

Interpersonal skills

Job description

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi

Team/Role Overview

Tax Product is a key product vertical within Custody, a leading provider of global custody and local custody services to cross border institutional investors and intermediaries.

Tax Product is responsible for defining and executing on a product roadmap for tax services delivered to cross border institutional investors. The product roadmap includes defining tax reclaim, reduction at source and capital gains tax services; managing cost of production across global hub and country locations; defining and executing on a global technology strategy; tracking and responding to regulatory changes; and implementing and executing on a risk and control framework.

Key Responsibilities of the Tax Product Manager

The Tax Product Manager is expected to contribute towards the development of short and long-term objectives for Citi’s tax product offerings, technology and operations strategies, and to drive change in partnership with global and regional stakeholders. The Product Manager is responsible for driving consistency in execution of the product strategy across countries and operational hubs. To be successful, the Tax Product Manager must have a strong understanding of both cross border institutional clients and global market tax practices and regulations. This role also requires a commercial mindset and an agile mindset able to adapt and change in line with market and technology developments such as artificial intelligence.

What you will do:

Product

• Defining tax servicing and client delivery standards for global and local custody services in partnership with Regions, Operations, Corporate Tax and other stakeholders
• Executing on the tax strategy in partnership with Technology and Operations
• Following market, industry and client trends to identify and develop solutions that will ensure continued compliance with tax obligations as well as developing new solutions to emerging needs or obligations
• Managing client and competitor market research and developing product innovation roadmap
• Providing an enhanced client services function within Tax Product and supporting key clients on tax related issues
• Monitoring tax changes globally for impact on clients or services and, when necessary, implementing strategic solutions
• Developing a market advocacy program for tax services that demonstrates industry and local market leadership
• Defining strategies for data governance and data services in partnerships with the Securities Services Data Program
• Participating in industry initiatives relating to tax services and the application of new technologies
• Representing Citi Securities Services in industry forums and conferences

Risk & Control

• Developing and executing on a governance framework to continually identify and remediate process risk points
• Execution of due diligence program across central processing hubs and branch locations
• Monitoring tax changes globally for impact on clients or services and, when necessary, implementing strategic solutions
• Supervise day‑to‑day product management for core products such as product delivery, client experience, and client communication strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results
• Appropriately assess tax risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Operations & Technology

• Understanding total cost of production and maintaining an operations and location strategy in partnership with Operations
• Executing on a move‑to‑common technology strategy in partnership with Technology
• Defining, prioritizing, and managing an annually defined technology book of work with Regions, Operations and Technology
• Partnering with global shared services utilities that provide centralized tax related services

What we’ll need from you:

Experience, Skills and Capabilities

• The ideal candidate should have a proven success record in financial services, custody services or tax consulting. The candidate should be able to demonstrate a track record of project managing a complex product set with a hands‑on leadership style.
• Extensive financial industry experience with an emphasis on tax services and custody
• Understanding of global tax regulations
• Understanding of tax related operational processes such as reduction at source and tax reclaim processing
• Excellent interpersonal and communication skills

What we can offer you:

Development Value:

This role offers a unique opportunity to contribute to the development of a world‑class business, leveraging Citi’s existing client relationships, prospective client base, extensive global network, and cutting‑edge domestic Instant Payments value proposition. You’ll join a diverse and growing team of passionate individuals who thrive on collaboration and innovation, with a shared commitment to risk management, compliance, and commercial success. This role provides global exposure and interaction with experts across our 50+ country footprint. You’ll gain experience balancing short‑term objectives with long‑term strategies by working closely with internal and external stakeholders, including risk and control functions and commercialization teams. Join an institution committed to helping clients overcome the world’s toughest challenges and seize its greatest opportunities.

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best‑in‑class benefits they need to be well, live well and save well.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance‑related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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