Tax Processing

Goldman Sachs Bank AG; Greater London; Hybrid; GBP 120,000 - 190,000; Full time

Benefits offered by this job

Healthcare & Medical Insurance

Financial Wellness & Retirement

On-site health services

Job summary

Goldman Sachs is seeking a senior Tax Operations International Change Management Lead (VP) in London. The role blends business analysis, project delivery and people management to drive regulatory and technology change within the International Tax Operations portfolio.

You will manage a team of Business Analysts, oversee end-to-end lifecycle activities, and partner with Engineering, Compliance, and Legal to deliver robust TOM designs and automated workflows.

Qualifications

• Senior BA/PM role with 10+ years in tax ops or regulatory change in financial services.
• Proven leadership of BI/BAs, coaching and performance reviews.
• Expertise in BA methodologies, documentation and testing strategies.

Responsibilities

• Direct line management of a team of Business Analysts and setting career goals.
• Oversee BA capacity planning and resource allocation across initiatives.
• Establish BA standards, templates and Agile/Scrum practices.
• Lead requirements workshops, process mapping and TOM design.
• Coordinate project planning, RAID, governance, and reporting.
• Drive stakeholder liaison and change enablement across Tax Ops.

Skills

People management

Business analysis

Agile/Scrum

SQL

Process modeling

UAT

Stakeholder management

Education

Bachelor’s degree

CBAP / PMP / PRINCE2 / Agile Scrum Master

Tools

Jira

Confluence

MS Project

Signavio

Visio

Job description

Tax Operations - International Change Management Lead - Vice President- London location_on London, Greater London, England, United Kingdom

Role Overview

This is a senior, hands-on hybrid role designed for an expert who can seamlessly bridge the gap between deep business analysis and end-to-end project delivery. You will be responsible for analyzing complex tax operational workflows, gathering and documenting detailed business requirements, and designing future-state operating models. Simultaneously, you will act as the Project Manager—owning the project lifecycle, tracking milestones, managing risks, and ensuring successful implementation across our International Tax Operations portfolio. Crucially, you will also serve as the functional manager for a team of Business Analysts, overseeing their day-to-day deliverables, resource allocation, and professional development.

Key Responsibilities

• Direct Line Management:Manage, mentor, and develop a team of Business Analysts (BAs), conducting performance reviews, setting career goals, and fostering professional growth.
• Resource Allocation:Oversee BA capacity planning and assign resources to various regulatory, technology, and operational change initiatives based on project priorities and individual skill sets.
• Quality Assurance:Establish and enforce business analysis standards, methodologies (e.g., Agile/Scrum), and templates (BRDs, FRDs, User Stories) to ensure high-quality deliverables across the team.

Business Analysis & Process Engineering (Primary Focus)

• Requirements Gathering & Documentation:Lead workshops with senior stakeholders to elicit, analyze, and document detailed business requirements, user stories, and functional specifications.
• Process Mapping & Target Operating Model (TOM) Design:Analyze "as-is" operational workflows to identify control gaps, inefficiencies, and automation opportunities; design robust "to-be" processes.
• Data & Systems Analysis:Deep-dive into complex tax data sets and system architectures to translate business needs into clear technical specifications for Engineering teams.
• User Acceptance Testing (UAT):Define UAT strategies, write comprehensive test cases, coordinate testing cycles, and validate that delivered technology solutions meet original business requirements.

Project Management & Delivery (Core Focus)

• Project Planning & Execution:Develop and maintain detailed project plans, defining scope, milestones, resource requirements, and key deliverables.
• RAID Management:Proactively identify, track, and mitigate project risks, assumptions, issues, and dependencies (RAID log management).
• Governance & Reporting:Establish project governance routines and provide clear, data-driven progress updates to steering committees and senior leadership.
• Resource Coordination:Coordinate cross-functional delivery teams (including developers, tax subject matter experts, and compliance officers) to ensure on-time delivery.

Stakeholder & Change Management

• Strategic Liaison:Act as the primary translator and conduit between Tax Operations, Engineering, Corporate Tax, Business Unit Operations, Compliance, Legal, and external consultants.
• Change Enablement:Design and execute change management plans, including standard operating procedures (SOPs), training materials, and post-implementation support.
• Regulatory Change:Analyzing and implementing updates for global tax reporting and compliance-driven mandates (e.g., FATCA/CRS Reporting, Withholding Tax (FASTER), Transaction Tax).
• Technology & Automation:Driving workflow optimization, platform enhancements, and the integration of automation tools.
• Remediation & Risk Reduction:Addressing operational control gaps, documenting key processes, and mitigating regulatory risks.

Required Skills & Experience

• Experience:10+ years of experience in a hybrid BA/PM or senior Business Analyst role within financial services, specifically focusing on Tax Operations, Regulatory Change, or Operational Transformation.
• People Management:Proven track record of directly managing, coaching, and developing a team of Business Analysts or change professionals.
• Business Analysis Expertise:Mastery of BA methodologies (e.g., Agile/Scrum, user story mapping, SQL, data analysis, and process modeling tools like Signavio or Visio).
• Project Management Capabilities:Proven track record of managing project lifecycles, tracking budgets, and utilizing PM tools (e.g., Jira, Confluence, MS Project).
• Domain Knowledge:Strong understanding of operational tax processes, financial services workflows, and risk management frameworks.
• Education & Certifications:Bachelor’s degree. Professional certifications (e.g., CBAP, PMP, PRINCE2, or Agile Scrum Master) are highly preferred.

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.

Healthcare & Medical Insurance

We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance.

We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.

Financial Wellness & Retirement

We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees’ priorities.

Health Services

We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices.

Fitness

To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount).

Child Care & Family Care

We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.

Benefits at Goldman Sachs

Read more about the full suite of class-leading benefits our firm has to offer.