Talent Pool – United Kingdom Service Engineers, Service Technicians & Service Coordinators

Accelleron Switzerland Ltd; Telford; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Attractive compensation & benefits

Employee Assistance Program

Global parental leave program

Job summary

Accelleron seeks a Service Engineer to drive on-site and workshop service jobs. You will install, commission, and maintain equipment, ensuring high-quality work and customer satisfaction while handling technical issues and reports.

You will travel to client locations, work in demanding environments, and adhere to safety standards. A Diploma in Mechanical Engineering and experience with drawings and measuring instruments are required.

Qualifications

• Reading technical drawings and measuring instruments.
• Ability to identify, diagnose, and resolve technical issues efficiently.
• Experience dealing with customers from diverse backgrounds in service contexts.

Responsibilities

• Service Delivery: installs and commissions equipment, performs routine maintenance, and identifies problems on site or in workshop.
• Customer Approach: drives customer satisfaction and may identify new sales opportunities.
• Materials & Supply: ensures materials, parts and equipment are available and of appropriate quality.
• Documentations & Reports: prepares reports and documentation for customer sign-off.
• Troubleshooting: resolves simple equipment failures and suggests long-term fixes.

Skills

Reading drawings

Diagnose and resolve issues

Customer handling

Education

Diploma in Mechanical Engineering

Job description

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.

Job Summary:

Drive customer satisfaction by competent and timely execution on a high-quality level of service jobs on site and in the workshop. Positively influence the Accelleron reputation by dedicated and professional approach to the customer.

Your responsibilities:

• Service Delivery: Performs Service tasks like installation and commissioning of equipment and routine maintenance independently, identifies technical problems and makes analysis through remote or on-site activity in different Service categories (installation and commissioning, routine maintenance, extensions, replacements etc.,).
• Customer Approach: Contributes to customer satisfaction by executing Service work according to customer order and expectation. Maintains a good relationship with customers. Identifies new sales opportunities and communicates them internally.
• Materials & Supply: Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
• Documentations & Reports: Prepares all documents and reports according to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.
• Troubleshooting: Troubleshoots simple equipment failure and makes recommendations to avoid repeating the problem in the future.
• Operational Excellence: Provides recommendations to management to improve operations and customer service.
• Health, Safety and Integrity: Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents

Your background:

• Diploma in Mechanical Engineering or similar field.
• Sound knowledge in reading technical drawings and measuring instruments, Ability to identify, diagnose, and resolve technical issues efficiently.
• Experienced in dealing with customer with different background, handling service jobs with high safety and quality standards.
• Working in difficult environment (temperature, noise, dirt)
• Willingness to travel to client locations for on-site support and to work irregular hours as needed.

Your benefits:

• Attractive compensation & benefits.
• Employee Assistance Program.
• Global parentals leave program.

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