Talent Pool – United Kingdom Service Engineers, Service Technicians & Service Coordinators

Accelleron; Aberdeen City; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading technology firm in Aberdeen is seeking a skilled technician to drive customer satisfaction through high-quality service jobs. The ideal candidate will have a diploma in mechanical engineering, strong problem-solving abilities, and experience in a customer-service role. This position requires the ability to work in challenging environments and a willingness to travel for on-site support. Attractive compensation and benefits are offered.

Benefits

Attractive compensation & benefits

Employee Assistance Program

Global parental leave program

Qualifications

• Ability to identify, diagnose, and resolve technical issues efficiently.
• Experience in servicing equipment in difficult environments.

Responsibilities

• Perform installation and commissioning of equipment independently.
• Coordinate and ensure availability of materials for service activities.
• Prepare documents and reports for customer sign-off.
• Troubleshoot equipment failures and recommend solutions.
• Provide operational excellence recommendations to management.

Skills

Technical problem diagnosis

Customer relationship management

Safety and quality standards

Understanding of mechanical systems

Education

Diploma in Mechanical Engineering or similar field

Tools

Measuring instruments

Job description

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy‑duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best‑in‑class products, services, and solutions that are mission‑critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting‑edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.

Job Summary

Drive customer satisfaction by competent and timely execution on a high‑quality level of service jobs on site and in the workshop. Positively influence the Accelleron reputation by dedicated and professional approach to the customer.

Your Responsibilities

• Service Delivery: Performs Service tasks like installation and commissioning of equipment and routine maintenance independently, identifies technical problems and makes analysis through remote or on‑site activity in different Service categories (installation and commissioning, routine maintenance, extensions, replacements etc.).
• Customer Approach: Contributes to customer satisfaction by executing Service work according to customer order and expectation. Maintains a good relationship with customers. Identifies new sales opportunities and communicates them internally.
• Materials & Supply: Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
• Documentations & Reports: Prepares all documents and reports according to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.
• Troubleshooting: Troubleshoots simple equipment failure and makes recommendations to avoid repeating the problem in the future.
• Operational Excellence: Provides recommendations to management to improve operations and customer service.
• Health, Safety and Integrity: Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.

Your Background

• Diploma in Mechanical Engineering or similar field.
• Sound knowledge in reading technical drawings and measuring instruments, Ability to identify, diagnose, and resolve technical issues efficiently.
• Experienced in dealing with customer with different background, handling service jobs with high safety and quality standards.
• Working in difficult environment (temperature, noise, dirt)
• Willingness to travel to client locations for on‑site support and to work irregular hours as needed.

Your Benefits

• Attractive compensation & benefits.
• Employee Assistance Program.
• Global parental leave program.

We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron-industries.com.

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