Talent Development Specialist | Travel

Ten Group; City of Westminster; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading travel and leisure company in the United Kingdom is seeking a Talent Development Specialist to facilitate training and coaching sessions, manage skill assessments, and collaborate with key stakeholders to create an engaging work environment. The ideal candidate will possess strong communication skills, expertise in talent development principles, and experience with GDS systems. This hybrid role offers a competitive salary and a commitment to an inclusive workplace.

Benefits

Competitive salary package

Paid time off

Paid Sabbaticals

Employee discounts

Qualifications

• Minimum High School Diploma.
• At least 3 years working on Amadeus GDS system.
• Demonstrates an understanding of training design.

Responsibilities

• Deliver induction training and manage completion of required training.
• Support team managers with coaching and continuous feedback.
• Collaborate with stakeholders to align talent development efforts.

Skills

Talent Development Principles

Training and Development Methods

Assessment and Evaluation

Performance Management

Legal and Compliance

Travel & Leisure Industry

Global Distribution System

Behavioral Traits

Education

High School Diploma

Experience in L&D practices

Expertise in GDS

Tools

Amadeus GDS

Ten Learning Online

PowerPoint

Job description

Overview

The information below is representative of the work performed in this position; however, it is not all-inclusive. Duties and responsibilities are subject to change based on business needs. Training and Development Programs Inductions - Deliver induction training: ensuring dynamic sessions, sensible spread of information & timing of sessions as well as ample time for practical exercises. Ensure all training material regularly updated and available before each session. Deliver (1-2 days) on the job coaching post first two weeks of induction (or handover to team manager or other trainer where necessary). Manage and ensure completion of any training to be delivered within the first 12 weeks. Provide feedback and handover notes to the line manager and buddy about new starters, including listening to calls, looking at requests and any watch outs. Delivery of the ongoing and development training: Where appropriate, create training plans, implement sessions and mentor for the lifestyle manager development programmes. Deliver training modules as and when required, including refresher training. Update training modules and manual as new processes are implemented within the company. Work with line managers to identify training needs for individuals and teams. Work closely with key stakeholders specific travel travel (I.e. Member Satisfaction, Account Managers and Product) regarding training needs in terms of feedback (including NPS). Coaching: Support team managers to coach LMs on the floor. Continuous coaching of all employees in terms of overall Member Satisfaction and agreed measures to be implemented based on feedback. Keep up to date records of coaching, including successes and challenges and communicate to line manager monthly. Improvement of Travel processes/systems and other travel related project work: Closely work with other travel trainers within Ten and do align training needs and schedules with Ten globally. Closely work with Travel TMs and Head of Travel as well as the Operations Director AEMEA to analyse working processes, identify measure to further improvement of efficiencies, training of new processes and monitor/reporting of improvements. Be involved in sign‑off and assist in the implementation of new releases. Support the Development Team in testing, process changes etc. Stakeholder collaboration, communication and employee engagement: Collaborate with HR, department managers, and other stakeholders to align talent development efforts with the overall strategic objectives of Ten. Support with induction training and onboarding through facilitation of sessions. Promote a culture of employee engagement by fostering a supportive and motivating work environment. Communicate regularly with employees to promote awareness of available development opportunities and to gather feedback on programs and initiatives. Behavioral Expectations: As a Talent Development Specialist, you will be expected to role‑model the behaviors associated with our Ten Standards and core business values: Member Focused, Trustworthy, and Pioneering. We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.

Key Skills and Qualifications

• Talent Development Principles: Understand the fundamental concepts, theories, and best practices related to talent development, adult learning, and organizational development.
• Training and Development Methods: Be well-versed in various training and development methods, such as e‑learning, classroom training, mentoring, coaching, and on‑the‑job training.
• Assessment and Evaluation: Know how to design and implement assessments to identify skill gaps and evaluate the effectiveness of training programmes.
• Performance Management: Understand performance management systems, including goal setting, performance appraisal, and feedback mechanisms.
• Legal and Compliance: Stay informed about relevant labour laws, regulations, and compliance requirements related to talent development and HR practices.
• Travel & Leisure Industry: A strong foundation in the travel and leisure industry is beneficial. This includes understanding various travel destinations, accommodations, transportation options, and leisure activities.
• Global Distribution System: strong foundation and proficiency in using a GDS, preferably Amadeus.
• Behavioural Traits: Advocate for personal & professional development, demonstrate a growth mindset, influence team performance and culture, and demonstrate willingness to learn TD specific tools and methods.

Education & Experience

• Minimum High School Diploma.
• Practical experience and projects – hands‑on projects and real‑world scenarios allowing application of talent development knowledge and skills.
• Knowledge and experience in key L&D practices is preferred.
• Be a SME in GDS and demonstrate exceptional knowledge of a travel system, with several years of experience in training and development of a travel system within the travel or tourism industry.
• At least 3 years experience working on Amadeus GDS system.
• Demonstrates competent usage of all training systems and programmes used at Ten (Ten Learning Online, Rise, Piktochart, Powerpoint, Teams).
• Demonstrates an understanding of training design including needs analysis, clear learning objectives, and measuring effectiveness of training.
• Demonstrates the importance of the induction experience, resulting in an overall new starter NPS score of +75.
• Demonstrates an understanding of Ten's program launch process and its responsibilities.
• Role‑models confidently delivering training via classroom or remotely, creating and controlling an engaging learning environment.
• Role‑models Ten's values in all design, delivery and communications.
• Communicates program changes/training updates to key stakeholders.
• Manages time effectively, is accountable for deadlines for all projects and communicates proactively when extensions are required.

Work Environment / Contract Type

• In‑office or hybrid working arrangement, with fully remote options for candidates not near an office.
• Minimum 3 years experience in training and talent development capacity.
• Experience facilitating training sessions either face‑to‑face and/or virtually.
• Minimum 3 years in a travel and/or aviation industry with experience working with a GDS.
• Strong verbal and written communication skills in professional English. Additional languages (German or French) beneficial.
• Skill in facilitating group discussions, workshops, and training sessions to engage learners.
• Ability to design, develop and update training materials and programmes considering adult learning principles and learning styles.
• Analytical skills to gather and interpret data related to training effectiveness and make data‑driven decisions for programme improvement.
• Manages multiple training projects simultaneously – planning, scheduling, budgeting and resource allocation.
• Familiarity with learning management systems (LMS), e‑learning authoring tools and other technology platforms used for training and development.
• Skill in handling conflicts and challenges during training or mentoring sessions.
• Ability to provide constructive feedback and mentor individuals to develop their skills and careers.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, Access, OneNote).

Benefits

• A competitive salary package.
• Hybrid working – combine working from home and working from the office; fully remote options if not near an office.
• Paid time away from work – competitive paid time off package, including one day each year to volunteer time for a good cause.
• Paid Sabbaticals – one (1) month paid sabbatical after every 5 years of service, without tapping into annual leave.
• Extra rewards – lucrative Ten Loyalty Rewards programme.
• Remote working holidays – possibilities to travel and work.
• Employee discounts – access to travel and entertainment discounts as members.
• Be part of a global, dynamic, and inclusive team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.
• Safe and secure offices located in Kingdom of Saudi Arabia / United Kingdom.

Commitment to Diversity

Ten encourages diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.

Recruitment Notice

Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.