Talent Development Partner

Starling; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

25 days holiday

Birthday day off

Pension scheme

Volunteer time off

Private medical insurance

Job summary

Starling Bank is seeking a Talent Development Partner to lead strategic talent initiatives, design development programs and drive measurable improvements across the organisation. You will partner with senior People Partners and leaders to shape capability and learning at scale.

With a focus on data-driven decision-making, you will implement LMS analytics, measure ROI, and influence cross-functional teams to deliver high-impact talent solutions in a fast-growing fintech environment.

Qualifications

• Translate business strategy into talent development initiatives and capability-building programmes.
• Foster an inclusive culture and elevate team outcomes.
• Influence diverse stakeholders across all levels to drive impact.
• Utilise talent analytics and LMS data to guide decisions and ROI.

Responsibilities

• Own end-to-end design and delivery of talent development interventions.
• Map capability needs and diagnose gaps to align with Starling's goals.
• Develop analytics, dashboards and LMS usage to measure ROI.
• Drive cross-team workstreams and share best practices across the business.

Skills

Strategic partnering

Programme design

Data analytics

LMS data

Stakeholder management

Project management

Facilitation

Change enablement

Talent development

Cross-functional collaboration

Job description

Hello, we’re Starling.

Banking was broken – so we decided to fix it. The vision? Fast technology, fair service and honest values. All at the tap of a phone, all the time. We built Britain’s first digital bank. One hard-won banking licence later, we set about giving people a new way to spend, save and manage their money (and take better care of the planet, too). We’re changing banking for good. Back then, we were obsessed with unravelling the knotty world of finance and solving people’s problems rather than selling them stuff. We still are.

Since then, we’ve grown. A lot. Over four million accounts (and four account types!). A team of thousands. Headquartered in London with offices in Cardiff, Dublin, Manchester and Southampton. Seven years voted Which? Recommended Provider and Britain’s Best Banking Brand. Still zero branches. Our culture is open, inclusive and focused on solving real customer problems, with an emphasis on doing the right thing, even when it’s not always the easy thing. From our approach to working together and sustainability to how we build our products, our decisions need to make the world – and Starling – a better place to be. Everyone at Starling is essential to our mission, which is really quite simple: to solve our customer’s problems – and build the best bank in the world!

And now we’re providing Starling to other banks, via a Software-as-a-Service (SaaS) proposition through our subsidiary Engine, using the proprietary technology platform that it uses to power our own bank.

The Talent Development Partner is responsible for driving organisational talent capability. Partnering directly with Principal and Senior People Partners, other people team colleagues and leaders across Starling, this role supports the identification of skills gaps, and designs talent development solutions to address them with minimal guidance.

They ensure that all development efforts directly support Starling’s short and long term strategy. By developing and utilising talent and performance data, they continuously measure the effectiveness of initiatives to ensure the talent solutions are driving a culture of high performance and growth.

What you’ll be doing

• Strategic Talent Partnering: Partner with People Partners, People team leaders, and senior leadership to map out current and future capability needs, and identify critical skills gaps across the business. Ensure talent development initiatives and outcomes are directly aligned with Starling’s overarching business goals and long-term functional strategies. Challenge the initial request where appropriate, diagnose the underlying capability/performance issue and determine whether development is actually the right intervention.
• Programme Design & Delivery: Own the end-to-end design and delivery of talent development interventions. Decide when to build, buy or curate taking strategic relevance, speed and skills into consideration. Tackle capability problems, often conceptual in nature, by creating innovative learning solutions.
• Data-Driven Evaluation & Analytics: Develop and utilise talent analytics, the Learning Management System (LMS), and data dashboards to rigorously measure the effectiveness and ROI of development interventions.
• Workstream Management & Cross-Team Influence: Drive the delivery of workstreams and essential parts of large-scale talent activities where influence extends across teams. Proactively share knowledge, contribute to best practices, and act as a recognised expert in the talent development field.

Skills and experience:

• Proven experience translating business strategy and long-term goals into actionable talent development initiatives and capability-building programmes.
• Demonstrated ability to canvas diverse perspectives, foster an inclusive/enabling culture for sharing ideas, and elevate team outcomes.
• Track record of simplifying complex strategic messages and effectively influencing diverse stakeholder groups across all levels.
• Expertise in leveraging talent analytics and LMS data to evaluate skills gaps, measure learning ROI, and guide strategic development decisions.
• Strong project management background with clear accountability, transparent decision-making, and a continuous learning approach.
• Proven track record as a senior talent development professional designing, delivering, and evaluating large-scale talent development initiatives on a wide range of topics.
• Significant experience using influencing and co-creating skills to partner across the organisation, regardless of reporting lines.
• Expert in-person and virtual facilitation skills with the ability to ‘read a room’ and challenge when necessary
• Experience in owning end-to-end projects and delivering at pace with minimal guidance.
• Experience using data and analytics to drive continuous improvement in talent development offerings.
• Experience operating within a scaling organisation in the Tech or FinTec sector.

Desirable:

• Experience in using AI in talent development programmes or a passion for using AI and technology.
• Experience in supporting large-scale change programmes.
• Experience in strategically leveraging the Apprenticeship Levy to maximise investment in organisational capability and workforce development.
• Experience in identifying talent and potential, using talent and performance data to inform succession, career development and internal progression.

Applications for this role will close on Tuesday 29th September at midday.

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships

About Us

You may be put off applying for a role because you don’t tick every box. Forget that! While we can’t accommodate every flexible working request, we’re always open to discussion. So, if you’re excited about working with us, but aren’t sure if you’re 100% there yet, get in touch anyway.

We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.