Talent and Culture Officer - Executive Office - The Landmark London

The Landmark; Greater London; On-site; GBP 31,000 - 37,000; Full time

Job summary

A prominent hotel in London is seeking a passionate Talent and Culture Officer to join their team on a permanent basis. You will manage recruitment processes and support employee relations while fostering a vibrant workplace culture. This role requires strong interpersonal skills and a commitment to high-quality service. The ideal candidate is someone who can maintain positive energy and contribute to a happy work environment.

Benefits

Pension with company contributions

50% discount in all restaurants

Complimentary stay after probation

Access to private medical insurance

Employee Assistance Programme

Qualifications

• Experience in handling recruitment and training queries.
• Ability to manage the entire recruitment process effectively.
• Strong interpersonal and communication skills.

Responsibilities

• Manage and resolve T&C, recruitment, and training queries.
• Oversee the recruitment process for assigned departments.
• Liaise with managers on employee relations matters.
• Provide coaching on performance management.
• Undertake T&C administration tasks.

Skills

Coaching and guidance

Recruitment management

Employee relations

Administration tasks

Job description

Enrich the Journeys of our People and our Guests as Talent and Culture Officer!

The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.

Benefits

Annual earnings to £ 36,500.00 (£ 33,437.25 base salary + non-contractual tronc)

• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Access to private medical insurance
• Interest free season ticket loan
• Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
• Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
• Bike to work scheme
• Recommend a Friend incentive
• Uniforms provided and laundered complimentary
• Free meals on duty
• Opportunity to join our taskforces to contribute to the business focuses, community and environment
• Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate Talent and Culture Officer, to join our Talent and Culture Teamon a permanent basis, with an immediate start to consistently deliver memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

Responsibilities

• Manage, advise on and resolve all nature of T&C, recruitment and training queries from team members and managers to deliver a prompt and effective service to all assigned departments in this respect.
• Oversee the management of the entire recruitment process (from advertising to offer stage) for all recruitment vacancies in assigned departments, ensuring high calibre TMs are recruited for each department with eligibility to work, and that all recruitment is in line with headcount and budget requirements.
• Liaise with assigned Department Managers on all employee relations matters, and by appropriate coaching and guidance on people management, ensure all employment matters are resolved appropriately.
• Provide coaching and guidance to the management population in relation to performance management and invoking formal performance management where appropriate.
• Undertake all necessary T&C administration tasks within expected job scope, maintaining high standards of work expected within the department.

You will be required to work such hours as are necessary to fulfil their duties and, in any event, not less than hours.

Our Accolades

• One of Sunday Times’ Top 100 “Best Companies to Work For 2025”
• Leaders Club Hotel of the Year Award 2025
• A Leading Hotels of the World member
• 5 red stars
• 2 rosettes
• Earth Check Silver Certified 2025

If you feel your experience, personality and interest are a match for this Talent and Culture Officer role, we encourage you to apply today. What makes you unique makes us exceptional!

All applicants must be legally eligible to work in the UK