Tailoring Studio Manager

JR United Kingdom; London; On-site; GBP 28,000; Full time

Job summary

Join a fast-growing start-up reshaping the fashion industry! As a Studio Assistant, you'll play a crucial role in ensuring smooth studio operations and delivering exceptional customer service. Work closely with a talented tailoring team in a creative environment, helping to maintain a tidy and organized studio while assisting customers with their garment needs. This is an exciting opportunity to develop your skills in a purpose-driven company that values sustainability and innovation. If you're proactive, detail-oriented, and thrive in a dynamic setting, we want you to be part of our journey!

Benefits

Opportunities for Growth

Creative Environment

Hands-on Experience

Inspiring Team

Qualifications

• Experience in customer-facing roles, ideally in a tailoring or retail environment.
• Strong organizational skills and proactive multitasking abilities.

Responsibilities

• Welcoming customers and ensuring a positive experience in the studio.
• Organizing and maintaining a clean and well-stocked studio space.
• Supporting tailors with garment preparation tasks.

Skills

Customer Service

Organizational Skills

Attention to Detail

Communication Skills

Multitasking

Understanding of Tailoring

Job description

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SOJO is the leading platform for clothing alterations and repairs, committed to making fashion more circular and sustainable. We partner with brands such as GANNI, Nanushka, and M&S, offering high-quality tailoring services through our app and in-store studios. Our mission is to make clothing care easy, accessible, and planet-friendly — one stitch at a time.

As we open our two new studios in Westfield, White City and Westfield, Stratford, we’re looking for a dedicated Studio Assistant to help keep the space running smoothly and support our tailoring team in delivering an exceptional customer experience.

The Role:

As a Studio Assistant, you'll be at the heart of day-to-day operations, ensuring that everything in the studio is organised, efficient, and running to the highest standard. You’ll work closely with the in-house tailoring team and be the friendly, helpful face for customers dropping off or collecting their items.

Responsibilities:

• Welcoming customers and ensuring a positive in-studio experience
• Helping with intake and collection of garments, ensuring clear labelling and documentation.
• Organising and maintaining a clean, tidy, and well-stocked studio space
• Liaising with the SOJO operations team to keep workflow smooth and efficient
• Supporting tailors with basic prep tasks (e.g. unpacking garments, organising orders)
• Ensuring garments are correctly packaged and ready for collection
• Flagging any issues, delays or garment concerns to the relevant team members

What We're Looking For:

• Experience in a customer-facing or studio environment (Tailoring studio or Retail experience preferred)
• Strong organisational skills and attention to detail
• A proactive attitude and the ability to multitask
• Clear communication skills – both in-person and via email or systems
• Understanding of tailoring/ Garment Construction
• Thrives in anexceptionally fast-paced and multi-faceted role

Why Join SOJO:

• Be part of a purpose-led, fast-growing start-up reshaping fashion
• £28,000 per annum, with opportunities for growth
• Work in a creative, hands-on environment with an inspiring team
• Opportunity to grow and develop your skills as the studio evolves