Tailoring Specialist - UNIQLO Argyle Street

FAST RETAILING CO., LTD.; Glasgow; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

30% staff discount

Employee of the Month award

Structured training and development

Career progression

Job summary

UNIQLO in Glasgow is seeking a committed alterations specialist to join our permanent, full-time team (37.5 hours per week). You will welcome customers, advise across products, perform alterations of trousers, skirts and sleeves, and support store operations.

The role requires sewing experience (1+ year), strong teamwork, excellent communication, and a proactive, service-focused attitude. Training is provided and there are clear progression opportunities; a 30% staff discount is available.

Qualifications

• 1+ year sewing experience
• Strong teamwork and communication
• Excellent time management and attention to detail
• Service-focused approach with a positive attitude
• Willingness to follow procedures and learn
• Interest in building a career in retail

Responsibilities

• Welcome customers with a friendly smile
• Provide exceptional service across product categories
• Advise customers on alterations and repairs
• Perform high-quality alterations to trousers, skirts and sleeves
• Fix or replace zippers and other fastenings
• Support upholding store policies and reducing loss
• Collaborate with team to maintain a high-performing environment
• Relay customer feedback to management
• Keep back-of-house areas organized and tidy
• Participate in store activities and objectives

Skills

Sewing experience

Teamwork

Communication

Time management

Follow instructions

Service focus

Positive attitude

Career-minded

Tools

Sewing machine use

Job description

Why do we exist

UNIQLO is a brand of Fast Retailing Co, Ltd, the fastest growing of the top three fashion retailers in the world. Through our LifeWear philosophy, we are reimagining everyday clothing - simple, high-quality pieces created to make everyone’s life better. While born in Japan, we now have more than 2,500 stores worldwide and are expanding fast across the UK and Europe – it’s never been a more exciting time to join us! We deliver to our customers exclusive repair services as part of our sustainability activity. We are assembling a team of high-quality casual clothing enthusiasts with experience in tailoring or customising clothes to join our growing team!

• Contract: Permanent – Full time, 37.5h per week
• Shift pattern: 8.5 hour shifts per day including 1-hour unpaid meal break. Applicants must be flexible to work both morning and late shift patterns. Full weekend availability is required.

Key responsibilities

• Welcome every customer with a friendly smile
• Provide exceptional service on all occasions
• Advise customers across all product categories
• Performing high-quality alterations of trousers, skirts and sleeves and fixing or replacing zippers
• Upcycling (such as Sashiko and, downing etc.)
• Clearly understanding alteration or repair requirements with customers to ensure that their requirements are met
• Understand and follow policies and procedures to ensure a smooth operation and minimise loss
• Collaborate enthusiastically with all team members and offer to support them when needed to form a united high performing team
• Relay the voice of customers about products and services to company management to continue to make our business relevant for the customers of today and tomorrow
• Keep back of house areas organised and tidy
• Participate in all activities contributing to the overall store experience and objectives

Essential skills and behaviours

• Have experience 1+ year in sewing and finishing
• A bias for teamworking
• Excellent communication skills
• Perfect time management skills
• Ability to follow detailed instructions and processes quickly
• Personable and service-focused
• A professional, positive approach at all times
• A drive to achieve results individually and as a team
• An enthusiasm for UNIQLO brand values and products
• Keen to build a career in retail
• Previous retail experience is a bonus, but not essential

Pay and Benefits

• 30% staff discount
• Employee of the Month award
• Structured training and development
• Career progression – promotion opportunity available every 3 months

We look forward to hearing from you!

UNIQLO Privacy Policy

UNIQLO is an inclusive employer, and we welcome applications from all profiles, regardless of age, race, gender, sexual orientation, disabilities or background. We take data protection very seriously and understand the importance of protecting your privacy and Personal Information. For the recruitment process, you can find the applicable privacy policy on our site: https://www.fastretailing.com/eng/privacy/eurecruitment.html

UNIQLO is the largest of eight brands in the Fast Retailing Group. With global sales of approximately US $20.2 billion, for the fiscal year ending August 31, 2024, Fast Retailing is one of top three leading apparel retail companies in the world. UNIQLO has more than 2,300 stores in 25 markets around the world and continues to expand its footprint. UNIQLO’s LifeWear philosophy consist of offering clothing that comes from the Japanese values of simplicity, quality and longevity, constantly being innovated to bring more warmth, more lightness, better design, and better comfort to people’s lives.

For more information about UNIQLO and Fast Retailing, please visit www.uniqlo.com and www.fastretailing.com.