Tactical Operations Analyst — Incident & Data Insights (Hybrid)

EF Recruitment; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading SaaS organization based in Central London is seeking an experienced Tactical Operations Analyst for a 12-month hybrid contract. This role involves handling incidents and investigations, performing root cause analysis, and providing analytical insights to improve processes. Candidates should have strong incident management and analytical skills, with experience in tools like Tableau and Salesforce. The company offers a global environment, hybrid working conditions, and additional benefits such as a free breakfast.

Benefits

Free breakfast

Global company

Long contract

Qualifications

• 2-3 years experience in incident management or analytical roles in service environments.
• Proven ability to identify trends and provide actionable insights.

Responsibilities

• Support the handling of incidents and investigations.
• Ensure cases are triaged according to expectations.
• Perform root cause analysis to identify trends.
• Provide insights to prioritize fixes.
• Contribute to process improvements.

Skills

Incident management

Analytical skills

Google Workspace

Tableau

Slack

Salesforce

Jira

ITIL Foundation

Job description

A leading SaaS organization based in Central London is seeking an experienced Tactical Operations Analyst for a 12-month hybrid contract. This role involves handling incidents and investigations, performing root cause analysis, and providing analytical insights to improve processes. Candidates should have strong incident management and analytical skills, with experience in tools like Tableau and Salesforce. The company offers a global environment, hybrid working conditions, and additional benefits such as a free breakfast.