Tactical Operations Analyst

EF Recruitment; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading SaaS organization based in Central London is seeking an experienced Tactical Operations Analyst for a 12-month hybrid contract. This role involves handling incidents and investigations, performing root cause analysis, and providing analytical insights to improve processes. Candidates should have strong incident management and analytical skills, with experience in tools like Tableau and Salesforce. The company offers a global environment, hybrid working conditions, and additional benefits such as a free breakfast.

Benefits

Free breakfast

Global company

Long contract

Qualifications

• 2-3 years experience in incident management or analytical roles in service environments.
• Proven ability to identify trends and provide actionable insights.

Responsibilities

• Support the handling of incidents and investigations.
• Ensure cases are triaged according to expectations.
• Perform root cause analysis to identify trends.
• Provide insights to prioritize fixes.
• Contribute to process improvements.

Skills

Incident management

Analytical skills

Google Workspace

Tableau

Slack

Salesforce

Jira

ITIL Foundation

Job description

Our client an award winning SaaS organisation providing software solutions to the SME marketplace is now seeking an experienced Tactical Operations Analyst for a 12 month contract. Central London location, hybrid, with

2-3 days a week in the office.

You will help the team maintain a consistent and structured approach to handling investigations and incidents.

Skills

• Experience in incident management, investigations, operations up to Tier 3 level or an analytical role in a service environment.
• Strong analytical skills such as Google Workspace and Tableau.
• Comfortable using Slack, Salesforce, Jira, and similar operational tools.
• Ability to identify patterns in data and turn insights into actionable recommendations.
• ITIL Foundation preferred.

Responsibilities

• Support timely and consistent handling of incidents, investigations, and related case work.
• Ensure cases are triaged and progressed in line with expectations, highlighting gaps in speed, quality, or process.
• Perform root cause analysis and identify trends across incidents and recurring issues.
• Provide analytical insights that help prioritise fixes and improvements.
• Contribute to improvements that resolve issues more quickly.

Benefits

• Global company, long contract
• Hybrid role
• Free breakfast