Systems Support Technician

NHS National Services Scotland; Inverness; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare service in Inverness seeks a dedicated ICT Systems Support Technician to support and maintain critical ICT systems. This role involves providing technical support for hardware and software, ensuring cyber resilience, and working in a supportive ICT team. Applicants should have substantial IT support experience and strong communication skills. The position requires traveling across Scotland and participating in an on-call rota. This is an essential role within emergency healthcare delivery.

Qualifications

• Experience in IT support within a large or complex organisation is preferred.
• Solid communication and problem-solving skills are essential.
• Ability to work independently and as part of a team is required.

Responsibilities

• Support and maintain ICT systems for over 6,000 users across various sites.
• Provide technical and user support for laptops, PCs, servers, and specialist hardware.
• Ensure cyber resilience and ICT compliance across the team.

Skills

IT support experience

Strong technical skills in hardware

Strong technical skills in software

Basic network troubleshooting

Communication skills

Problem-solving skills

Tools

Windows & Windows Server

Active Directory (AD)

Azure

Microsoft 365

SCCM

Helpdesk Ticketing systems

Job description

SCOTTISH AMBULANCE SERVICE

ICT Systems Support Technician

Inverness

The Scottish Ambulance Service is seeking a dedicated and proactive Systems Support Technician to join our ICT Service Delivery team.

You’ll play a vital role in supporting and maintaining ICT systems for over circa 6,000 users across 150 SAS sites and 30 NHS partner sites. This is a fantastic opportunity to work in a dynamic environment, supporting critical systems that underpin emergency healthcare delivery across Scotland.

The post will provide technical and user support for all ICT systems, including laptops, PCs, servers, and specialist hardware. The postholder will support and maintain core SAS ICT systems (e.g., Ambulance Control Centre systems, back‑office systems etc). The postholder will also work closely with colleagues to ensure cyber resilience and ICT compliance.

You’ll require experience in IT support, ideally within a large or complex organisation and have strong technical skills in hardware, software, and basic network troubleshooting. Knowledge of the following technologies is essential.

• Windows & Windows Server
• AD, Azure
• In‑tune, SCCM,
• Microsoft 365 and cloud computing
• Supporting a range of modern Print Technologies.
• Graphical Information Systems.
• Disk Array Storage Systems.
• Database Replication Software.
• Network Storage and Backup Utility Software.
• Intranet and Internet based application software and Communication Protocols.
• Mobile Data Application Software and Communication Protocols
• Helpdesk Ticketing systems

The successful candidate will have solid communication and problem‑solving skills, with the ability to work independently and as part of a team. You’ll be part of a supportive, forward‑thinking ICT team delivering essential digital services to front line emergency healthcare.

The hours of work will be 8am‑4pm Monday to Friday. It will be based at Inverness. The successful post holder will also be required to participate on a 24x7x365 on‑call rota. The role may also require significant travel across Scotland.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigration Service.

As part of the pre‑employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre‑settled status. To find out more about these routes of permission, please refer to the GOV.UK websitehere.

Please note that SAS is NOT licensed to issue certificates of sponsorship under current UK Visas and Immigration (UKVI) regulations. Applicants must have the right to work in the UK without requiring sponsorship to work with us.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.