Systems Support Specialist (Adults)

Barnsley Metropolitan Borough Council; Barnsley; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Just4You package

Hybrid working

Flexi-time schedule

37-hour work week

Job summary

Barnsley Council is seeking a Systems Support Specialist to provide technical expertise for business-critical applications, oversee maintenance and upgrades, and lead on system improvements. You will support P1 incidents, drive enhancements, and mentor junior staff while embracing AI technologies in a hybrid workplace.

The role includes line management of System Support Officers, with a 37-hour week and flexibility in start times. Prior experience in local government systems is advantageous.

Qualifications

• Relevant Level 5 qualification.
• Extensive experience supporting business-critical applications including P1 incidents.
• Experience in local government or public sector systems is advantageous.

Responsibilities

• Provide technical expertise to support business-critical applications.
• Provide technical leadership across all aspects of these systems.
• Respond to P1 incidents and service requests promptly.
• Oversee application upgrades, testing & acceptance activities.

Skills

Technical leadership

Problem solving

Incident management

AI technologies

Education

Level 5 qualification

Job description

Position reference: 50145648

Working Arrangements : 5 days

Contract type: Permanent

We are happy to talk flexible working arrangements with you, please get in touch .

This post requires a Basic Criminal Record Check

Prospective employees will be required to give a reasonable account of any significant periods (6 months or more in the past 3 years) of time living abroad.

When applying, please ensure you are prepared to start work with all the necessary legal documents, such as a valid visa, relevant to the type of work you will be undertaking. Please be aware that our organisation does not possess a Home Office license and, as a result, is unable to provide sponsorship for anyone seeking a visa as a skilled or temporary migrant worker.

Pensions Regulations have provisions to reduce pension payments in certain circumstances of those who return to work within local government service. If you are in receipt of a pension upon commencing employment with the authority, this may affect your pension entitlements and you should therefore seek advice from the relevant Pensions Authority.

At Barnsley Council you can start a career that makes a real difference to people’s lives, helping our council and residents to be the best they can be.

We’re an award-winning council and one of the biggest employers in the borough, supporting around 243,000 people. We put people at the heart of everything we do, and that includes our employees. As part of the team, we offer lots of benefits and rewards to support you to thrive and grow, like flexible working, employee discounts, support for your health and wellbeing, and opportunities for training and development to grow your career and develop your skills.

There’s so much happening in our thriving borough, and now’s the perfect time to join our excellent Continual Service Improvement & Digital team as we work to make Barnsley the place of possibilities.

• We’re an award-winning team and one of the biggest employers in the borough supporting around 243,000 people.
• Working at Barnsley Council means being part of a team that makes a real difference to people’s lives, where you can develop the skills you need to make change happen.
• If you join the team you’ll receive great pay alongside an excellent pension scheme. With flexible working we’ll also support your work/life balance, helping you to adjust your hours and take time off when you need it.
• We’ll help you to develop your career and grow your skills with opportunities for training and development.
• Key to our success is working with our residents, partners, businesses and organisations and building these partnerships to bring about change in Barnsley.

About the Post:

We have an exciting opportunity to recruit an enthusiastic Systems Support Specialist. You will provide technical expertise to support business critical applications and be responsible for their maintenance and upgrades.

We’re looking for someone with drive and ambition who can support Systems Leads within the team to manage P1 critical incidents, deliver application enhancements and who embraces AI technologies.

You’ll have line management responsibility for System Support Officers within the team, setting performance targets and monitoring progress against agreed quality and performance criteria.

To hit the ground running previous experience of local authority business critical systems would be an advantage with the ability to carry out routine configuration, installation, upgrades and reconfiguration of database and related products.

A little bit about us:

This System Support Specialist post sits in our Technology section where you will be supporting applications with stakeholders at all levels of the organisation. Working with colleagues, our suppliers, and with our partner agencies you’ll deliver real value adding solutions. Your management skills should be on a par with your excellent IT skills in this role, we’re looking for someone who can effectively lead and develop others within the team.

You will:

• Provide technical expertise for the support of business critical applications of the Council
• Provide technical leadership across all aspects of business critical systems, demonstrating strong problem-solving skills
• Respond to incidents and service requests across applications in a timely manner.
• Be responsible for application upgrades/developments and take responsibility for integrity of testing and acceptance activities.

To join us, you’ll need a relevant Level 5 qualification, should you not have a level 5 qualification then you should have extensive experience of supporting business critical applications including the management of P1 critical incidents. In return for your skills and qualifications, and as a thank you for contributing to our vision and values, we can offer you a whole host of benefits that are outlined in our Just4You package. We currently operate a hybrid working approach where you’ll have access to Westgate (our main town centre office), various outreach buildings and the opportunity to work from home. We operate a 37-hour working week on a flexi-time scheme (7am and 7pm) and coordinate with one another to maintain a level of service cover between the hours of 9am - 5pm Mon – Thurs and 9am - 4.30pm on Fridays.

Here in Barnsley, we live and work by four important values: honesty, teamwork, excellent service, and taking pride in what we do. As part of our team, you can be sure we’ll do all we can to support you in being truly excellent. We prioritise learning and enabling you to achieve your potential. So, we’ve created a development process that lets you grow in the way that suits you - whether that’s training to be a leader or learning flexibly online.

At Barnsley Council, we believe in second chances and value diversity. Our recruitment process is inclusive, and we welcome applicants with past convictions. We're committed to fairness and do not discriminate. Join us in building a future where everyone has the opportunity to thrive. #InclusiveHiring #SecondChances

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