Systems Support Officer

Fawkes & Reece; Kirkham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A reputable Main Contractor in the UK is seeking a Systems Support Officer to enhance and maintain their IT systems. The role involves technical support, system management, and project assistance, requiring strong IT skills and ability to work under pressure. Benefits include competitive salary, 24 days holiday plus bank holidays, and a pension scheme. Interested candidates should apply via the link or contact Steph.

Benefits

24 days holiday plus bank holidays

Buy/sell holiday scheme

Pension

Employee assistance program

Qualifications

• Strong IT background with a focus on system support.
• Proven ability to manage and develop IT systems.
• Experience with project support and training.

Responsibilities

• Provide help desk support to users.
• Develop and manage IT systems and databases.
• Assist with projects for system upgrades.
• Manage access to company data.
• Allocate and manage IT equipment.
• Prepare reports and communicate with stakeholders.
• Implement process improvements for IT operations.
• Support ISO accredited business processes.
• Perform administrative tasks including ordering supplies.

Skills

Strong background in IT

Excellent IT skills

Ability to work under pressure

Initiative

Tools

Microsoft 365

Job description

We are working with a long standing and reputable Main Contractor, who are recruiting for a Systems Support Officer to join them on a permanent basis.

The company are a passionate and growing business and are seeking individuals to join the business who share their ethos of ensuring high quality, striving for improvement and giving back to the communities they work for.

The company are proud to offer a great working environment, which supports progression and career growth.

This is a vital role for the business, as you will help to ensure that the company systems work efficiently, effectively and are secure by maintaining and developing the IT systems and processes, working closely with the company's IT Support Provider.

Your duties will include:

• Technical support: Provide help desk support to users in addition to the support provided by our outsourced IT support company.
• System and database management: Develop and maintain administrative and IT systems, including managing databases, e-filing, and ensuring data accuracy.
• Project support: Assist with projects involving system upgrades or new feature implementations, including providing assistance with training and resources for testing and data migration.
• Security management: To assist in managing access to data across Microsoft 365 and other company systems.
• IT equipment management: Manage allocation of all IT equipment, maintaining user registers and management of hardware equipment upgrades both leased and purchased.
• Reporting and communication: Prepare reports, maintain communication with stakeholders (in particular our IT support provider), and clearly explain solutions to technical problems.
• Process improvement: Identify and implement ways to improve the efficiency and effectiveness of operational IT processes.
• Accreditation support: Supporting the HSEQ team in maintenance and development of our ISO accredited business processes.
• Administrative support: Perform day-to-day office tasks such as ordering supplies, and coordinating meetings.

The successful candidate must have a strong background within IT and excellent IT skills. You will be able to work under pressure, using your own initiative.

In return for your skills, you will be offered a competitive basic salary and other benefits such 24 days holiday plus bank holidays, buy/sell holiday scheme, pension, employee assistance program and more.

If you are interested in the role and would like to apply, please follow the link below or call Steph on 01204 554 884 option 3.