Systems Support Analyst (NEC Housing/NEC Assure)

Reed Technology; Ipswich; Hybrid; GBP 37,000; Full time

Job summary

A leading technology recruitment firm in the UK is seeking a Systems Support Analyst to join their client's team in Ipswich. This role offers a 6-month contract with potential for permanent employment. Key responsibilities include maintaining NEC Housing and Assurance systems, providing helpdesk support, and performing advanced data analysis. The ideal candidate will have proven experience with NEC systems and strong SQL skills. The position requires legal right to work in the UK and offers hybrid working with 2 days onsite.

Qualifications

• Proven experience with NEC Housing and/or NEC Assure systems.
• Strong SQL and reporting tool knowledge.
• Advanced Excel skills for data analysis and presentation.

Responsibilities

• Maintain and support NEC Housing and/or NEC Assure systems.
• Assist with system upgrades, configuration, and testing.
• Provide helpdesk support and resolve technical issues.

Skills

NEC Housing experience

SQL

Advanced Excel skills

Reporting skills for housing data

Tools

Power BI

Business Objects

Crystal Reports

Job description

Systems Support Analyst (NEC Housing/NEC Assure)

Location: Ipswich (Hybrid - 2 days per week onsite) | Contract: 6-Month FTC (Potential for Permanent) | Salary: £36,226

REED Technology are working with a client who are urgently seeking multiple Housing Systems Support Analysts (NEC Housing) to join their internal team. This is a critical role following recent team changes, ensuring continuity of housing systems during a busy period of annual rent increases.

You’ll play a key part in maintaining and supporting NEC systems, delivering upgrades, configuration, testing, and helpdesk support, while providing accurate reporting and data analysis for housing services.

Key Responsibilities

• Maintain and support NEC Housing and/or NEC Assure systems.
• Assist with system upgrades, configuration, and testing.
• Provide helpdesk support and resolve technical issues.
• Develop and maintain reports using SQL, Business Objects, Crystal Reports, and Power BI (desirable).
• Perform advanced data analysis in Excel (pivot tables, VLOOKUP, Power Query, conditional formatting).
• Produce reports for government statistics and housing-related queries (e.g., damp and mould cases).

Technical Skills

• NEC Housing experience is essential; NEC Assure also required.
• Power BI is desirable but not critical.
• Strong reporting skills for housing data and government compliance.

Essential Skills & Experience

• Proven experience with NEC Housing and/or NEC Assure systems.
• Strong SQL and reporting tool knowledge (Business Objects, Crystal Reports).
• Advanced Excel skills for data analysis and presentation.
• Ability to manage upgrades, configuration, and testing.

Desirable

• Experience with transition from M3 to Assure.
• Familiarity with Northgate Housing systems.

If you are interested in this opportunity, please apply using the link provided.

This role requires the legal right to work in the UK. We conduct right‑to‑work checks for all successful candidates in line with Home Office guidance.