Systems Support Analyst

Northwood Hygiene Products; Telford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading hygiene product manufacturer in Telford is seeking an IT Systems Support professional to join their team. The role involves supporting users with cloud, SaaS, and on-site applications while driving system improvements and assisting with training. Ideal candidates will have experience in FMCG or manufacturing, strong knowledge of ERP systems, and excellent problem-solving skills. This position offers various benefits, including health insurance, pension, and employee discounts.

Benefits

Company pension

Life assurance

Free company products

On-site parking

Discounts on food, retail, holidays

Wellness programmes

Qualifications

• Experience ideally in FMCG or manufacturing sector.
• Knowledge of ERP systems is essential.
• Understanding of Warehouse Management systems is desirable.

Responsibilities

• Support users with access and integration issues.
• Identify opportunities to improve system usage.
• Assist in training and documentation for systems.

Skills

Experience in IT and Systems Support

Knowledge of ERP and business systems

Strong knowledge of Microsoft cloud tools

Problem-solving skills

Clear communication style

Tools

SAP Business ByDesign

Microsoft 365

SNAP Warehouse Management

Mandata Transport Management

Job description

Develop your expertise with Northwood, where no two days are the same!

We're offering you variety, a close-knit team, and the opportunity for regular expensed travel to our other tissue manufacturing sites.

Let's connect and begin your Northwood Career!

About the Role

• Variety and continuous learning - tomorrow will bring something new
• Our attractive Telford offices with a communal breakroom and free tea and coffee
• Knowledge and skill development
• Regular exposure to daily Service Desk support cases
• High involvement in project support (e.g. system implementation, deployment, training, and support) - training will include assisting with guides, and documentation.
• Free secure onsite parking
• Private Medical Insurance (as well as many other benefits)

Day to Day

Your systems support is critical. You'll typically work with modern cloud, SaaS and on-site applications such as:

• SAP Business ByDesign
• SNAP Warehouse Management
• Mandata Transport Management
• Markem labelling systems
• Microsoft cloud tools (full suite)

You will support users, access, and integration, resolving issues, maintaining data accuracy, and assisting with configuration. This will include scanners, label printers, as well as user setup, onboarding/offboarding, and asset management. You will liaise with third party IT partners and vendors where needed.

You’ll help us identify opportunities to streamline system usage and improve data flows, enhancing systems, configuration changes, and testing. We’ll involve you in Systems improvement projects, upgrades, integrations, reporting enhancements, and new site/line implementations.

Benefits

• Company pension
• Life assurance
• Free company products
• Free on‑site parking
• Food, retail, holidays, cinema, and gyms discounts
• Wellness programmes, including Employee Assistance Program and OnDemand GP service
• Free early access to pay scheme
• Salary sacrifice schemes
• Employee referral scheme

Requirements

• Experience in an IT and Systems Support capacity (ideally in the FMCG / manufacturing sector).
• Knowledge of ERP and business systems.
• Understanding of Warehouse Management systems, labelling systems, or shop‑floor technologies (desirable).
• Strong knowledge of Microsoft cloud tools (365, Teams, SharePoint, etc.).
• Excellent problem‑solving, with a proactive and helpful attitude.
• Clear communication style at all levels, from operations to senior leadership.
• Curiosity into how systems work, and a desire to learn and grow with the business.