Systems Manager (Customer & Commercial Technology Team)

Breedon Group plc; Breedon on the Hill; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading construction materials company is seeking a Systems Manager to oversee the management and optimization of customer systems. This role requires a strong background in CRM and operations systems, with at least 3 years in a leadership position. Key responsibilities include managing a small team, ensuring system security, and integrating various operational processes. Competitive benefits include a car allowance and generous holiday entitlement.

Benefits

Car Allowance

25 days holiday plus bank holidays

Contributory Pension Scheme

Free on-site Parking

Holiday Buy Scheme

Volunteer Scheme

Share Save Scheme

Life Assurance

Enhanced Maternity, Adoption & Paternity Scheme

Health & Wellbeing Initiatives

Discount Scheme

Qualifications

• Proven strong background in customer service, CRM, and operations systems.
• Proven experience in managing large and complex customer systems.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.

Responsibilities

• Oversee implementation, configuration, and maintenance of systems.
• Develop and maintain integrations between systems.
• Implement security measures to protect sensitive customer and financial data.

Skills

Analytical Thinking

Decision Making

Planning and Organising

Resilience

Communication

Managing Relationships

Education

Qualified in Computer Science, Information Technology, Business Administration, or a related field

Tools

Salesforce

Microsoft CE

Project Management Tools

Job description

Systems Manager (Customer & Commercial Technology Team)

Application Deadline: 29 November 2025

Department: Information Technology Services

Employment Type: Permanent - Full Time

Location: Breedon Head Office, Pinnacle House, Breedon on the Hill, Derbyshire

Description

The role is based from our office in Derbyshire circa 3 days a week, therefore applicants must be able to commute to this location.

Managing a small team, the Systems Manager oversee the management, optimisation, and integration of Customer systems, from Customer Relationship Management (CRM), dispatch, invoicing, and order management systems. The role ensures these critical systems operate efficiently, are secure, and support the company’s operational needs.

The role will have a strong voice in helping shape the future direction and footprint of our main systems such as Excalibur, E-Pod, and Tradex to name just a few.

Key Responsibilities

System Management

• Oversee the implementation, configuration, and maintenance of systems across sales, dispatch, invoicing, and order management.
• Ensure system reliability, performance, and security across all platforms.
• Monitor system performance, troubleshoot issues, and implement improvements to enhance functionality and efficiency.
• Deal with system issues when highlighted and manage a plan / comms to resolve.

Integration and Optimisation

• Develop and maintain integrations between systems, to ensure seamless data flow and process efficiency.
• Optimise system configurations and workflows to support business operations and objectives.
• Implement automation to streamline processes and reduce manual effort – highlighting the opportunities and the benefits.

Security and Compliance

• Implement security measures to protect sensitive customer and financial data.
• Ensure systems comply with relevant regulations and standards (e.g., GDPR, PCI‑DSS) working with Breedon General Counsel and Internal Audit teams to assure this.
• Conduct regular security audits and risk assessments.
• Manage stakeholder expectations and ensure their needs and requirements are met.

Supplier Management

• Manage relationships with suppliers and service providers in the form of monthly service review meetings.
• Negotiate contracts and ensure the quality and cost‑effectiveness of services and products.
• Create supplier improvement plans as required.

Documentation and Reporting

• Maintain accurate documentation of system configurations, processes, and integrations, working with Business Analysts and Enterprise Architects to ensure the system is fully documented.
• Prepare regular reports on system performance, project status, and security incidents as required.

Project/Programme Support

• Support Steering Groups, Project Boards, and other meetings with internal teams.
• Coordinate with external third‑party vendors and internal teams.
• Regularly review project phases to ensure timely completion, highlighting and mitigating key risks.

Qualifications/Experience/Skills

Education/Certifications

• Qualified in Computer Science, Information Technology, Business Administration, or a related field.

Experience

• Proven strong background in customer service, CRM, and operations systems.
• Proven experience in managing large and complex customer systems such as Salesforce, Microsoft CE, with a least 3 years in a leadership position.
• Previous experience of managing a team.
• Proven experience in integrating and optimising systems to support business operations.
• Excellent problem‑solving skills and the ability to troubleshoot complex technical issues.
• Strong project management skills, with experience using project management tools and methodologies.
• Effective communication and interpersonal skills, with the ability to collaborate with cross‑functional teams.
• Proven experience of engaging varied stakeholder across a diverse business.

Skills and Competencies

• Analytical Thinking: Ability to problem‑solve, identify, resolve, and convey complex problems simply.
• Decision Making: Make rational and informed decisions, take initiative, drive action, and be responsible for the consequences.
• Planning and Organising: Self‑managing, able to think ahead to establish effective courses of action, prioritise, and plan activities.
• Resilience: Maintain personal effectiveness when dealing with setbacks or difficult situations; demonstrate commitment and motivation.
• Communication: Get messages across clearly using a range of communication styles and tools.
• Managing Relationships: Liaise with clients, proactively manage relationships, and build effective working relationships.

Job Benefits

• Car Allowance
• 25 days holiday plus bank holidays
• Contributory Pension Scheme
• Free on‑site Parking
• Holiday Buy Scheme
• Volunteer Scheme
• Share Save Scheme
• Life Assurance
• Enhanced Maternity, Adoption & Paternity Scheme
• Health & Wellbeing Initiatives
• Discount Scheme