Systems Manager

NHS; Peterlee; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A regional healthcare provider in the UK is seeking a Systems Manager to oversee the administration and support of clinical IT systems. The ideal candidate will have a strong background in IT system management and experience in healthcare settings. This role offers flexible working arrangements, making it possible to work from various sites across County Durham, including Peterlee. Applicants should possess excellent communication skills and a customer-focused approach.

Benefits

Flexible working options

Career development opportunities

Qualifications

• In-depth experience managing or configuring application systems.
• Experience working in IT environments with continued professional development.
• Experience in NHS or healthcare systems.

Responsibilities

• Manage, support, and administer clinical IT systems.
• Work closely with stakeholders on systems assignments.
• Ensure reliable operation and support of clinical systems.

Skills

Customer focus

Strong communication skills

Pro-active attitude

Ability to manage small projects

Knowledge of SQL

Education

Degree in IT Systems, Software Engineering, or Computer Science

ITIL Foundation Certificate in IT Service Management

Tools

Oracle Health Millennium

Database Management Tools

Job description

County Durham & Darlington NHS Foundation Trust

Systems Manager

The closing date is 04 November 2025

Are you a proactive and technically savvy individual looking to contribute to the smooth operation of Clinical IT systems? If so, Health Informatics at County Durham and Darlington NHS Foundation Trust may have the perfect role for you! We are seeking a dedicated Systems Administrator / Manager for Clinical Applications to join our evolving Systems team.

As a senior member of the systems team, you will play a vital role in management and leadership and take ownership of and be responsible for the administration, configuration/development and support for one or more of the Trust's Clinical IT systems.

The post offers great potential for personal and career development and enables you to enhance your knowledge of healthcare and clinical IT Systems.

We are able to offer flexible/hybrid working with the ability to be based at one of several sites across County Durham, including locations in Darlington and Peterlee.

Any experience of Oracle Health Millennium or other PAS systems would be beneficial in this role.

Main duties of the job

Working closely with other members of the systems team and staff across Health Informatics and the wider Trust, you will be responsible for and ensure the reliable operation, configuration/development and support of one or more clinical systems, contributing to the delivery of high-quality patient care.

You will need to be customer focused, pro-active, possess strong communication skills, confident IT skills and have a strong work ethic. You will have the opportunity to work with a diverse team, committed to working together in developing and supporting our clinical services.

You will be expected to influence decision-making within divisions and corporate departments as well as within Health Informatics.

The role may have line management responsibilities and as such you may be responsible for staff management, supervision and mentoring.

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.

Full Job Descriptions can be found in the adverts supporting documents.

Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success.

For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.

From April 9th 2025 - Healthcare assistants - You must have a minimum of two years of experience working within the NHS as a HCA for the Trust to consider sponsorship (we will only consider sponsorship if you meet this criteria and have a current visa expiring within 3 months).

Job responsibilities

The post holder will report directly to the Systems Support Manager and work in close association with the team of other System Administrators/Managers, Senior Systems Support Specialists and Systems Support Administrators.

You will be managing, supporting, administering, developing and configuring clinical IT systems, reviewing requests and incidents and engaging with stakeholders and end users on the systems you are assigned to support.

Duties will include:

• Taking ownership of systems and responsibility for their availability and operation.
• Developing, reviewing and maintaining policies and procedural system documentation.
• Ensuring the provision of proactive user technical support, identifying, analysing, recording and resolving users' issues and offering appropriate help and guidance.
• Administering and identifying where enhancing systems and operations is possible.
• Monitoring the systems using error logs and statistics as required and taking corrective actions. Updating and configuring systems in an accurate and timely fashion.
• Maintaining system software and when required, system hardware.
• Implementation of new solutions or new/updated codesets.
• Audit systems, users and data to ensure accuracy and quality of data.
• Manage suppliers and contracts.
• Make recommendations to senior managers.
• Manage and lead on small projects and system upgrades.
• For further information please refer to the job description where further details can be found.

Person Specification

Experience

• In depth experience of managing or designing, configuring and supporting application systems.
• Experience of working in an IT / technical environment with evidence of continued professional development.
• Experience of supplier/contract management.
• Experience of NHS or healthcare systems.
• Experience of teaching, coaching and leadership.
• Experience of managing change within an IT environment.

Special Skills & Knowledge

• Demonstrable skills in reporting and database management
• Demonstrable skills in the use of software and software development tools.
• A sound working knowledge and understanding of computer-based systems, software and applications.
• Ability to make judgements involving complex facts or situations which require the analysis, interpretation and comparison of a range of options.
• An ability to plan and organise workload to meet objectives and deadlines.
• High level interpersonal and communication skills persuasion, negotiation, training, empathy and re-assurance.
• Ability to communicate highly complex, sensitive, contentious information where there may be barriers to overcome.
• Understanding of the application of modern IT solutions.
• Skills in Structured Query Language(s) SQL or similar
• Understanding of clinical processes.
• Ability to manage small projects and technical implementations.
• Experience of healthcare environments.
• Proven experience in the development of computer based solutions.
• Experience of working within systems development environments.

Qualifications

• A degree in IT Systems, Software engineering, Computer Science or a related subject or relative equivalent experience.
• Evidence of continuous professional development.
• ITIL Foundation Certificate in IT Service Management

Special Requirement

• Commitment to developing own expertise.
• Able to participate in the appropriate on-call rotation as needed.
• Able to travel across Trust sites to meet the requirements of the post.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

County Durham & Darlington NHS Foundation Trust