Systems Management Analyst

Coventry City Council; Coventry; On-site; GBP 150,000 - 200,000; Full time

Job summary

A local government authority in Coventry is seeking an enthusiastic individual to join their Digital Services Directorate. You will support the application management lifecycle for various ICT systems used across schools, libraries, and youth services. Ideal candidates will have a strong understanding of ICT standards and proven experience in delivering application support services. The position values diversity and aims to create an inclusive workplace culture.

Qualifications

• Strong understanding of SaaS, cloud computing, and web services.
• Proven experience in managing application support services.
• Excellent communication and stakeholder management skills.

Responsibilities

• Provide second-line support for line-of-business systems.
• Manage change controls and schedule upgrades and patches.
• Implement new systems and upgrades to existing systems.

Skills

Understanding of ICT standards and technologies

Experience in delivering application support services

Excellent communication skills

Stakeholder management skills

Proactive mindset

Team player

Job description

Overview

We are seeking an enthusiastic individual to join our team as part of Coventry City Council’s Digital Services Directorate. You will play a key role in supporting the application management lifecycle for line‑of‑business ICT systems used across the authority, including schools, libraries, and the youth offending service.

Key Duties

• Second‑line support for line‑of‑business systems
• Managing change controls and scheduling upgrades and patches
• Implementing new systems and upgrades to existing systems
• Resolving incidents and escalating to tier‑3 staff and third‑party vendors where necessary

Qualifications

• A strong understanding of ICT standards and technologies such as SaaS, cloud computing and web services
• Proven experience in delivering and managing application support services
• Excellent communication and stakeholder management skills
• A proactive mindset with a passion for service excellence and continuous improvement
• A team player who leads by example and thrives on collaboration

Values and Inclusion

One Coventry Values our commitment to diversity and inclusion. We welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to help make a real difference. Our values are Open and fair, Nurture and develop, Engage and empower, Create and innovate, Own and be accountable, and Value and respect. We aim to create a workplace culture that is inclusive, accepting of all and free from discrimination and bias.