Systems Implementation Officer

Government of The United Kingdom; Spennymoor; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A public sector organization in the UK is looking for a Systems Implementation Officer to collaborate with service teams on new digital systems. The role involves conducting user training, supporting IT implementation projects, and ensuring user-friendly documentation is created. Candidates should have an NVQ Level 3 qualification and experience in IT systems. This position offers a competitive salary, generous leave, and hybrid working options.

Benefits

Generous annual leave (27 days)

Local Government Pension Scheme

Flexible working arrangements

Qualifications

• Experience providing support to IT systems users.
• Experience in IT systems implementation projects.
• Ability to produce high-quality training materials and documentation.

Responsibilities

• Collaborate to review existing processes and requirements.
• Lead on system testing to ensure suitability.
• Design and deliver training for staff with limited technical experience.
• Provide ongoing user support after system rollout.

Skills

Problem-solving skills

Excellent communication

Training materials production

Support for IT systems users

Education

NVQ Level 3 in relevant field

Tools

Large databases

Various ICT systems and software

Job description

We're seeking a proactive Systems Implementation Officer who can work collaboratively with service teams to design, build, and embed new digital system - supporting staff every step of the way, from initial review through to rollout and ongoing support and improvement.

Responsibilities

• Collaborate with the service to review existing processes and requirements, designing and building the system - including forms and workflows - to meet operational needs.
• Lead on system testing to ensure configuration and forms are fit for purpose.
• Setup, record, and monitor access arrangements in line with agreed protocols.
• Design, organise, and deliver practical training for staff, many of whom may have limited technical experience, ensuring everyone can use the system confidently.
• Produce clear and relevant documentation, such as user guides and procedures, and maintain comprehensive training records.
• Rollout the new system across multiple homes, ensuring a smooth transition and minimal disruption.
• Provide ongoing support to users after rollout, resolving issues and queries as they arise.
• Contribute to project meetings, supporting the development of implementation plans, training and support programmes, and resolving significant issues.
• Maintain, monitor, and continually review the system to ensure it meets service requirements, implementing improvements in response to feedback, changing needs, and to improve data integrity and quality.

Qualifications

• NVQ Level 3 (or equivalent) in business administration, ICT or information-related subject.
• Experience of providing support to IT systems users.
• Experience of using a large database and being involved in IT systems implementation projects.
• Ability to produce high‑quality training materials and documentation.
• Experience using a wide range of ICT systems and software.
• Strong problem‑solving skills and the ability to motivate and support users.
• Excellent communication and presentation skills, with a flexible and proactive approach.

Benefits

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years' continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable.

Explore the full range of rewards and benefits on our website https://www.durham.gov.uk/article/26895/Rewards-and-benefits-if-you-work-for-us.