Systems Implementation Officer

Durham County Council; Middlestone Moor; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A local government authority in the UK is seeking a proactive Systems Implementation Officer to lead the rollout of a new ICT system for Children’s Homes. This role involves collaborating with service teams, designing the system, and providing ongoing support and training for staff. Ideal candidates will have NVQ Level 3 in a relevant subject and experience in IT systems implementation. A competitive rewards package is offered, including generous leave and pension benefits.

Benefits

Generous annual leave

Local Government Pension Scheme

Flexible working arrangements

Qualifications

• Experience of providing support to IT systems users.
• Experience in IT systems implementation projects.
• Ability to produce high-quality training materials.

Responsibilities

• Collaborate with service to review processes and requirements.
• Lead on system testing to ensure usability.
• Design and deliver training for staff on the new system.

Skills

Training material development

Strong problem-solving skills

Excellent communication skills

Education

NVQ Level 3 in business administration or related subject

Tools

Large database systems

Microsoft Office

Job description

Are you ready to lead the rollout of a brand-new ICT system for Children’s Homes in County Durham? We’re seeking a proactive Systems Implementation Officer who can work collaboratively with service teams to design, build, and embed a new digital system — supporting staff every step of the way, from initial review through to rollout and ongoing support and improvement.

WHAT IS INVOLVED?

You’ll play a pivotal role in the successful implementation of a brand-new ICT system for Children’s Homes within the CYPS service. Working closely with service managers and staff, you’ll:

• Collaborate with the service to review existing processes and requirements, designing and building the system — including forms and workflows — to meet operational needs.
• Lead on system testing to ensure configuration and forms are fit for purpose.
• Setup, record, and monitor access arrangements in line with agreed protocols.
• Design, organise, and deliver practical training for staff, many of whom may have limited technical experience, ensuring everyone can use the system confidently.
• Produce clear and relevant documentation, such as user guides and procedures, and maintain comprehensive training records.
• Rollout the new system across multiple homes, ensuring a smooth transition and minimal disruption.
• Provide ongoing support to users after rollout, resolving issues and queries as they arise.
• Contribute to project meetings, supporting the development of implementation plans, training and support programmes, and resolving significant issues.
• Maintain, monitor, and continually review the system to ensure it meets service requirements, implementing improvements in response to feedback, changing needs, and to improve data integrity and quality.

You’ll help ensure the new system is embedded successfully and supports continuous improvement across the service.

You’ll also help ensure our training programmes reflect industry standards and support continuous improvement across the service.

We encourage you to contact Andrew Grant-Soulsby via email at [e-mail] to arrange an informal discussion about the role.

WHAT WILL I NEED?

• NVQ Level 3 (or equivalent) in business administration, ICT or information-related subject.
• Experience of providing support to IT systems users.
• Experience of using a large database and being involved in IT systems implementation projects.
• Ability to produce high-quality training materials and documentation.
• Experience using a wide range of ICT systems and software.
• Strong problem-solving skills and the ability to motivate and support users.
• Excellent communication and presentation skills, with a flexible and proactive approach.

Please refer to the attached Person Specification for the full criteria.

INTERVIEWS

Interviews will be held week commencing 12 January 2026.

We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

OUR OFFER TO YOU

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website https://www.durham.gov.uk/article/26895/Rewards-and-benefits-if-you-work-for-us

Rewards and benefits are subject to individual terms and conditions.

EQUALITY, DIVERSITY, AND INCLUSION

We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled people and offer support throughout the recruitment process.

HOW TO APPLY

Please note, we do not accept CVs. All applications must be submitted online via the Northeast Jobs portal. Use the ‘Person Specification’ section of the form to clearly demonstrate how you meet the essential (and where possible, desirable) criteria. Applications that do not evidence the essential requirements will not be shortlisted. For guidance on completing your application, visit https://www.durham.gov.uk/article/2083/How-to-apply-for-a-job-with-us

If you require assistance when applying for this role, please contact our Recruitment Helpdesk on 03000 26 27 27, or via email [e-mail]

We welcome applications from disabled people and those who are or consider themselves to be neurodivergent.

All correspondence relating to your application will be sent from [e-mail]. Kindly check your spam/junk folder regularly to ensure you don’t miss any updates.

CONNECT WITH US

Follow us on Instagram https://www.instagram.com/dccjobsandcareers/ Like us on Facebook https://www.facebook.com/durhamcountycounciljobsandcareers Visit our website durham.gov.uk/jobsandcareerswithus

#VPRS/161