Systems Engineer - Grade B2

Teleperformance SE; Weston-super-Mare; On-site; GBP 30,000 - 55,000; Full time

Job summary

A global customer experience management leader in Weston-super-Mare is seeking a proactive Systems Engineer (Level 2-3) to provide 2nd - 3rd line IT support. This role demands a candidate skilled in Windows Server, Microsoft Azure, and cloud solutions with a focus on problem-solving and team collaboration. The ideal individual will have a strong IT background with experience in a call center environment, ensuring effective technical solutions that support dynamic business needs.

Qualifications

• Knowledge of Microsoft infrastructure and cloud solutions.
• Strong troubleshooting, analytical, and support skills.
• Experience with hardware support and configuration.

Responsibilities

• Provide 2nd - 3rd Line support for IT systems.
• Assist in the migration and decommission of Legacy systems.
• Help design new solutions based on operational requirements.

Skills

Knowledge of IT components/Solutions

3-5 years IT Systems Team/3rd Line Infrastructure Support experience

Strong troubleshooting skills

Organised and efficient

Strong communication skills

Team player

Experience in a Call Centre environment

Tools

Windows Server 2016+

Microsoft Azure

VMware

MECM

SolarWinds

Job description

Hours: Full-time 37.5 hours per week, Monday to Friday, office hours, although some weekend and out-of-hour work may be required to assist business needs. The successful candidate may be expected to join an on-call rota., Participate in the maintenance, monitoring, implementation and decommission of IT systems, including servers, storage and hardware; and provide professional support and knowledge of Teleperformance systems to internal business units and clients. They will submit recommendations for system improvements, including security, to IT management team and help maintain the optimal operational environment of the Teleperformance IT Systems. O bjectives of the role Support and improve operational IT systems, implement new and decommission old solutions

Responsibilities

• Provide 2nd - 3rd Line support for IT systems, infrastructure and Cloud technologies
• Help design new solutions, based on operational requirements
• Securing systems to Cyber Essentials, PCI DSS and ISO27000 standards through audits, vulnerability scanning and remediation
• Documentation, creation, update and keeping to date.
• Assist in the migration from, consolidation of and/or decommission of Legacy systems

About the role

We're looking for a self-driven and proactive Systems Engineer (Level 2-3) with a genuine passion for technology and problem-solving. This role is ideal for someone who thrives in dynamic environments, takes ownership of their work, and brings solid experience primarily with Microsoft infrastructure and cloud solutions. You'll be part of a team that values initiative, continuous learning, and delivering robust technical solutions that support our evolving business needs.

Please note, that we are eager to get to know you even if you don't fully tick all the boxes on the desired skill list below. We value a can-do attitude and desire to learn and actively participate within the team.

Qualifications

• Knowledge of the following IT components/Solutions: Windows Server 2016+, AD Domain Services, DHCP, DNS, Azure, GPO, VMWare, Hyper‑V, Exchange, M365, Email Filtering & Web Filtering, MECM/TANIUM, Veeam Backup, overall AV Solutions (Trend, Falcon CS), Monitoring & DEX platforms such as SolarWinds, ControlUp, Splunk, Strong Hardware proficiency (Ex: Synergy, Nimble, Brocade, Service BAU requests).
• At least 3-5 years IT Systems Team/3rd Line Infrastructure Support experience
• Strong troubleshooting, analytical and support skills
• Organised, efficient and able to prioritise tasks/plan own time
• Strong communication skills both verbal and written
• Be able to think out of the box, providing creative ideas and solutions
• Team player and driven by success, aiming for quality service
• Experience in a Call Centre environment or similar would be advantageous, SC clearance/SC clearance capable is a big advantage.
• Windows Server 2016+, configuration, administration and support
• Hardware support, including racking/(un)racking
• Microsoft Azure Services
• Conditional access knowledge is desirable
• Other cloud platforms are desirable
• Windows Domain Services - AD Services, DHCP, DNS, Sites & Services
• Experience with VMware and some Hyper‑V
• Other Hypervisors are desirable
• Experience with MECM is desirable
• Experience with Tanium is desirableExperience with Anti-Malware solutions, eg Falcon CS
• System Monitoring and centralized logging, eg SolarWinds, Splunk, ControlUp, Chronicle
• Windows Terminal Server/RDS desirable
• Linux administration desirable
• Knowledge and experience of Role Based Access
• MS Azure Associate/Expert desirable

Company Overview

Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and add value to our client's service by delivering great customer service and solutions on their behalf. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population.