Systems Engineer - Grade B2

Teleperformance; Bristol; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading customer experience management firm in Bristol is seeking a self-driven Systems Engineer (Level 2–3) to support IT systems and infrastructure. The ideal candidate will have a strong background in Microsoft technologies and experience in troubleshooting and system support. This full-time role includes responsibilities for system maintenance, problem resolution, and documentation. Candidates should have 3-5 years of relevant experience and strong analytical skills. Join the team to deliver effective IT solutions.

Qualifications

• At least 3-5 years IT Systems Team / 3rd Line Infrastructure Support experience.
• Experience with malware solutions is desirable.
• Knowledge of Cyber Essentials standards.

Responsibilities

• Provide 2nd – 3rd Line support for IT systems.
• Help design new solutions based on operational requirements.
• Documentation and keeping systems up-to-date.

Skills

Strong troubleshooting skills

Analytical skills

Strong communication skills

Team player

Creative solution skills

Tools

Windows Server 2016+

Microsoft Azure Services

VMware

MECM

SolarWinds

Job description

Overview

Hello,

Thank you for your interested in our L2-L3 Systems Engineer position here at Teleperformance UK.

We’re looking for a self-driven and proactive Systems Engineer (Level 2–3) with a genuine passion for technology and problem-solving. This role is ideal for someone who thrives in dynamic environments, takes ownership of their work, and brings solid experience primarily with Microsoft infrastructure and cloud solutions. You’ll be part of a team that values initiative, continuous learning, and delivering robust technical solutions that support our evolving business needs.

Please note, that we are eager to get to know you even if you don’t fully “tick all the boxes” on the desired skill list below. We value a can-do attitude and desire to learn and actively participate within the team

Hours: Full‑time 37.5 hours per week, Monday to Friday, office hours, although some weekend and out‑of‑hour work may be required to assist business needs. The successful candidate may be expected to join an on‑call rota.

Contract Term: Permanent

The Role

Participate in the maintenance, monitoring, implementation and decommission of IT systems, including servers, storage and hardware; and provide professional support and knowledge of Teleperformance systems to internal business units and clients. They will submit recommendations for system improvements, including security, to IT management team and help maintain the optimal operational environment of the Teleperformance IT Systems.

Objectives of the Role

Support and improve operational IT systems, implement new and decommission old solutions

• Provide 2nd – 3rd Line support for IT systems, infrastructure and Cloud technologies
• Help design new solutions, based on operational requirements
• knowledge of the following IT components/Solutions: Windows Server 2016+, AD Domain Services, DHCP, DNS, Azure, GPO, VMWare, Hyper‑V (desires), Exchange, M365, Email Filtering & Web Filtering (desired), MECM/TANIUM (desired), Veeam Backup, overall AV Solutions (Trend, Falcon CS), Monitoring & DEX platforms such as SolarWinds, ControlUp, Splunk, Strong Hardware proficiency (Ex: Synergy, Nimble, Brocade, Service BAU requests.
• Securing systems to Cyber Essentials, PCI DSS and ISO27000 standards through audits, vulnerability scanning and remediation
• Documentation, creation, update and keeping to date.
• Assist in the migration from, consolidation of and/or decommission of legacy systems

The Ideal Candidate

Personal competencies

• At least 3-5 years IT Systems Team / 3rd Line Infrastructure Support experience
• Strong troubleshooting, analytical and support skills
• Organised, efficient and able to prioritise tasks / plan own time
• Strong communication skills both verbal and written
• Be able to think ‘out of the box’, providing creative ideas and solutions
• Team player and driven by success, aiming for quality service
• Experience in a Call Centre environment or similar would be advantageous

Required skills

• SC clearance / SC clearance capable is a big advantage.
• Windows Server 2016+, configuration, administration and support
• Hardware support, including racking / (un)racking
• Microsoft Azure Services
• Conditional access knowledge is desirable
• Other cloud platforms are desirable
• Windows Domain Services – AD Services, DHCP, DNS, Sites & Services
• Experience with VMware and some Hyper‑V
• Other Hypervisors are desirable
• Experience with MECM is desirable
• Experience with Tanium is desirable
• Experience with Anti‑Malware solutions, e.g. Falcon CS
• System Monitoring and centralized logging, e.g. SolarWinds, Splunk, ControlUp, Chronicle
• Windows Terminal Server / RDS desirable
• Linux administration desirable
• Knowledge and experience of Role Based Access
• MS Azure Associate/Expert desirable

Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and add value to our client’s service by delivering great customer service and solutions on their behalf. We’ve been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world’s population.