Systems Engineer

Suffolk Jobs Direct; Ipswich; Hybrid; GBP 35,000; Full time

Job summary

A local government authority in Ipswich seeks motivated individuals for an IT support role. This position requires troubleshooting skills and knowledge of ITIL best practices, with responsibilities including resolving queries and providing user support. Candidates should possess experience in operational support and familiarity with various technologies, including Windows Server and databases. The role offers a flexible working environment and a commitment to diversity and inclusion.

Qualifications

• Experience working in an operational support role with line of business systems and databases.
• Strong communication skills.
• Ability to work in a flexible environment.

Responsibilities

• Provide solutions to queries regarding applications and software.
• Channel requests for help to appropriate functions.
• Monitor progress of calls and keep users informed.

Skills

Excellent customer service skills

Troubleshooting and problem analysis

Knowledge of ITIL best practice

Experience with Windows Server

Experience with MS SQL

Experience with MySQL

Tools

Windows Server

MS SQL

MySQL

Job description

Suffolk County Council

Address: Endeavour House, 8 Russell Road, Ipswich, Suffolk IP1 2BX, Hybrid working

Salary: £34,434 per annum (pro rata for part time)

Hours: 37 per week, flexible working options available

Contract: Permanent

The Suffolk County Council IT department provides technology support to our 6 directorates – Adult Social Care, Children and Young People Services, Corporate Services, Fire and Public Safety and Growth Highways and Infrastructure and Public Health and Communities.

We are looking for motivated individuals who would like to support the delivery of public services in Suffolk.

If you would like to make a real difference to the lives of the people of Suffolk and have a passion for technology, then this is a great opportunity to join a dedicated team of IT professionals.

Reimagine the possibilities

Your role and responsibilities

You will have excellent troubleshooting and problem analysis skills, be a strong communicator and possess a good knowledge of the ITIL best practice framework. As this is a technical support role, a solid background in supporting line of business applications and associated technologies in a Windows Server environment would be advantageous.

• Lead on providing solutions to queries regarding Children and Young People Services applications and software.
• Channelling requests for help to appropriate functions for resolution.
• Monitoring progress of calls and keeping users informed.

What you will need

• Experience working in an operational support role with line of business systems and databases.
• Excellent customer service skills.
• Experience using varying technologies or applications including Windows Server, MS SQL and MySQL.

You can view a full list of requirements in the Job and Person Profile (Word). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.

The team

The IT Service, as part of the Corporate Services directorate, provides and supports Suffolk County Council’s technology requirements. You will be working alongside experts in network, server, storage, applications, devices, cyber security and first line support. The IT Service supports colleagues across the organisation to get the most from their technology provision within a flexible working environment.

Empowering Everyone

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

For more information

Please contact Tim Strike for a casual conversation. You can contact them by calling 01473 264531 or emailing [e-mail].

If you want to apply for a secondment, read the secondment policy first. Make sure you get permission from your current manager before submitting your application.

How to apply

Step 1 – Read the Job and Person Profile (Word).

Step 2 – Click ‘Apply Now’ to start your online application.

Step 3 – Upload a supporting statement indicating how you meet each of the criteria in the ‘Person Profile’ section of the JPP.

• You should use the Supporting Statement template.
• Please use Arial font size 11 and keep your statement to a maximum of two sides of A4.

We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We ask you to present your own work and ideas throughout the application process.

Please note:

Without a supporting statement, your interest will not be progressed. If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing [e-mail] or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process.

Closing date: 11.30 pm, 12 January 2026.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid