Systems Engineer

Suffolk County Council; Ipswich; Hybrid; GBP 35,000; Full time

Job summary

A local government authority in Ipswich is seeking a motivated individual for a technical support role within their IT department. The position involves providing solutions for various line of business applications, monitoring user queries, and ensuring excellent customer service. Candidates should possess strong troubleshooting capabilities and a background in supporting technology within a public service context. This role comes with flexible working options and a commitment to making a positive impact in the community.

Benefits

Up to 29 days annual leave (pro rata)

Local Government Pension Scheme membership

Training and career development opportunities

Flexible working options

Performance-related pay progression

Qualifications

• Experience working in an operational support role with line of business systems and databases.
• Strong communication skills and ability to engage with users effectively.
• Background in supporting technology in a public service context.

Responsibilities

• Lead on providing solutions to queries regarding applications and software.
• Monitor and keep users informed on progress of requests for help.
• Channelling requests for assistance to relevant functions.

Skills

Excellent customer service skills

Troubleshooting and problem analysis

Knowledge of ITIL best practices

Experience supporting Windows Server applications

Education

Experience in operational support role

Tools

Windows Server

MS SQL

MySQL

Job description

• Suffolk County Council
• Address: Endeavour House, 8 Russell Road, Ipswich, Suffolk IP1 2BX, Hybrid working
• Salary: £34,434 per annum (pro rata for part time)
• Hours: 37 per week, flexible working options available
• Contract: Permanent

The Suffolk County Council IT department provides technology support to our 6 directorates - Adult Social Care, Children and Young People Services, Corporate Services, Fire and Public Safety and Growth Highways and Infrastructure and Public Health and Communities.

We are looking for motivated individuals who would like to support the delivery of public services in Suffolk.

If you would like to make a real difference to the lives of the people of Suffolk and have a passion for technology, then this is a great opportunity to join a dedicated team of IT professionals.

Reimagine the possibilities

Your role and responsibilities

You will have excellent troubleshooting and problem analysis skills, be a strong communicator and possess a good knowledge of the ITIL best practice framework. As this is a technical support role, a solid background in supporting line of business applications and associated technologies in a Windows Server environment would be advantageous.

• Lead on providing solutions to queries regarding Children and Young People Services applications and software.
• Channelling requests for help to appropriate functions for resolution.
• Monitoring progress of calls and keeping users informed.

What you will need

• Experience working in an operational support role with line of business systems and databases.
• Excellent customer service skills.
• Experience using varying technologies or applications including Windows Server, MS SQL and MySQL.

You can view a full list of requirements in the Job and Person Profile (Word). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.

The team

The IT Service, as part of the Corporate Services directorate, provides and supports Suffolk County Council's technology requirements. You will be working alongside experts in network, server, storage, applications, devices, cyber security and first line support. The IT Service supports colleagues across the organisation to get the most from their technology provision within a flexible working environment.

Empowering Everyone

We're big believers in potential, possibility and the power of different ideas. We're always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

For more information

Please contact Tim Strike for a casual conversation. You can contact them by calling 01473 264531 or emailing [e-mail]

If you want to apply for a secondment, read the secondment policy first. Make sure you get permission from your current manager before submitting your application.

How to apply

Step 1 - Read the Job and Person Profile (Word).

Step 2 - Click Apply Now' to start your online application.

Step 3 - Upload a supporting statement indicating how you meet each of the criteria in the Person Profile section of the JPP.

• You should use the Supporting Statement template.
• Please use Arial font size 11 and keep your statement to a maximum of two sides of A4.

We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We ask you to present your own work and ideas throughout the application process.

Please note:

Without a supporting statement, your interest will not be progressed. If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing [e-mail] or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process.

Closing date:

11.30 pm, 12 January 2026.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid

In return, you'll enjoy:

• up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• membership of a competitive Local Government Pension Scheme (LGPS)
• travel, lifestyle, health and wellbeing benefits
• performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• training and encouragement to expand your knowledge
• a variety of career development opportunities across our organisation
• diverse and active staff networks
• flexible working options, with the right to request flexible working from your first day

Plus lots more!

If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We're driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.