Systems Engineer

Suffolk County Council; Ipswich; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

LGPS pension

Flexible working options

Annual leave and volunteering days

Training and career development

Supportive work environment

Job summary

Suffolk County Council is seeking a Systems Engineer to provide BAU IT support across Suffolk Community Libraries. The role involves troubleshooting, coordinating with multiple directorates, and travel between 45 library sites.

You will use ITIL best practices and tools like System Centre Configuration Manager and Deep Freeze. A strong communicator is essential for working with stakeholders at all levels.

Qualifications

• Strong communication and customer service skills in a busy support role.
• Experience with line of business applications and backend management.
• Familiarity with System Centre Configuration Manager and Deep Freeze is an advantage.

Responsibilities

• Provide BAU support to key business applications across Suffolk Community Library sites.
• Travel to library sites and coordinate with stakeholders at all levels.
• Support Public use machines and adapt builds as required.
• Collaborate with IT colleagues across departments to resolve issues.
• Assist with implementing new solutions guided by project teams.

Skills

Strong communication

Troubleshooting

Operational support

Prioritise workload

Resilience under pressure

Team collaboration

Tools

System Centre Configuration Manager

Deep Freeze

Microsoft Suite

ITIL knowledge

Job description

Systems Engineer

Address: Endeavour House, Ipswich, Suffolk IP1 2BX, hybrid and on-site working

Salary: £35,570 per annum (pro rata for part time)

Hours: 37 hours per week, flexible working options available

Contract: Permanent

At Suffolk County Council we’re passionate about improving the future for our customers, our communities and the environment. If you are too, join us as a Systems Engineer mainly supporting Suffolk Community Libraries and make a huge and meaningful impact. Your innovation and drive will help us to continue improving and evolving. Our opportunities and support will enable you to make a difference and leave a positive, lasting legacy.

Reimagine the possibilities.

Your role and responsibilities

This is a technical support role largely supporting Suffolk Community Libraries initially, along with the Adult Social Care and Public Health and Communities and Public Safety directorates moving forward. As such, you will need to be a strong communicator with solid, demonstrable troubleshooting abilities. Knowledge of the ITIL best practice framework, coupled with a proven background in supporting line of business applications and associated technologies.

• On a daily basis you will provide Business as Usual (BAU) support to key business applications supporting stakeholders of all levels which will involve travelling to the 45 Suffolk Community Library sites.
• Progressing support calls and keeping the end user updated.
• Supporting Public use machines, maintaining and adapting the build as required.
• You’ll be collaborating with other IT colleagues in different departments to resolve issues and find / implement solutions.
• You may be required to use your extensive skills implementing new solutions guided by the Project Team

Although the role is mainly BAU support, both Suffolk County Council and IT are fast changing environments so there are always opportunities to collaborate with the wider teams implementing new technologies.

You will need

• to be an adaptable communicator with excellent customer service skills with the ability to focus on the issue in hand while under pressure
• experience working in an operational support role with line of business systems and back-end management
• experience of using varying technologies or applications including the Microsoft suite and hardware
• previous experience of packaging in System Centre Configuration Manager and the use of Deep Freeze would be advantageous but by no means essential as training will be given.
• ability to prioritise workload and manage site to site work schedules efficiently
• to be both resourceful and resilient during times of fast paced change while keeping in line with established policies and processes.

You can view a full list of requirements in the Job and Person Profile (JPP), which you can find in the ‘How to apply’ section towards the bottom of this advert.

The team

The IT Service, as part of the Corporate Services directorate, provides and supports Suffolk County Council’s technology requirements. You will be working alongside experts in network, server, storage, applications, devices, cyber security and first line support. The IT Service supports colleagues across the organisation to get the most from their technology provision within a flexible working environment.

Empowering Everyone

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

For more information

Please contact Tam Sedgwick for a casual conversation. You can contact them by emailing [e-mail].

Do you need any reasonable adjustments to help you to apply?

If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at [e-mail] or 03456 014412. You can find examples of possible adjustments on our Reasonable Adjustment pages.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.

Benefits

• up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• membership of a competitive Local Government Pension Scheme (LGPS)
• travel, lifestyle, health and wellbeing benefits
• performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• training and encouragement to expand your knowledge
• a variety of career development opportunities across our organisation
• diverse and active staff networks
• flexible working options, with the right to request flexible working from your first day
• Plus lots more!

If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).

Proud member of the Disability Confident employer scheme