Systems and Special Projects Manager

Resident Hotels Limited; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A growing hotel management company in Greater London is seeking a Systems and Special Projects Manager. This role involves managing operational systems and leading special IT projects within a dynamic environment in the hospitality sector. The ideal candidate should have experience with hotel technology platforms, strong project management skills, and a passion for digital transformation, ensuring compliance with industry standards while enhancing guest experiences.

Benefits

Competitive Salary

Annual Bonus Scheme

Online Learning Hub

Wellbeing Programme

Employee Assistance Programme

Cycle to Work Scheme

Free overnight stay

Discounted hotel rates

Referral Bonus

Pension Contribution

Company Sick Pay

Weekly fruit baskets

Qualifications

• Experience in managing operational systems in a hospitality environment.
• Strong understanding of technology platforms used in hotels.
• Ability to lead IT projects and drive innovation.

Responsibilities

• Manage and maintain operational systems across the hotel group.
• Lead special technology projects and provide expertise.
• Ensure compliance with Marriott standards.

Skills

Technical support

System administration

Project management

Cybersecurity knowledge

Hospitality technology

Tools

PMS

POS

CRM

Network infrastructure

Job description

Are you interested in progressing your career in IT and looking for a new challenge?

Resident Hotels is seeking an enthusiastic Systems and Special Projects Manager to join our growing team, creating personalised experiences to mirror our guests’ onsite experience. The Systems and Special Projects Manager will act as an Ambassador of The Resident & Four Points Flex by Sherton Brands.

Resident Hotels is a specialist Hotel Management Company, that manages two hotel brands; The Resident in London, Edinburgh and Liverpool and Marriott International's Four Points Flex by Sheraton brand in Cardiff, Newcastle, Dundee and Edinburgh.

An independent hotel brand operating in the UK, alongside franchise hotels under the Marriott brand. This role is critical for managing systems, delivering special projects, and providing hands‑on technical support across the group.

Role Purpose:

To manage and maintain all operational systems across the hotel group, lead special technology projects, and provide technical expertise to support operations and the IT team.

The role ensures compliance with Marriott standards. Drive innovation in hospitality technology.

Key Responsibilities:

• Administer and troubleshoot hotel technology platforms (PMS, POS, CRM, HQ Systems, Hotels Systems, network infrastructure).
• Perform system upgrades, and configuration changes.
• Ensure system security, backups, and disaster recovery readiness.
• Lead IT projects such as system migrations, integrations, and new technology deployments.
• Develop project plans, manage timelines, and coordinate stakeholders.
• Provide advanced technical support to the IT team and hotel staff.
• Act as escalation point for complex technical issues.
• Ensure GDPR compliance and Marriott IT standards.
• Implement cybersecurity best practices and monitor vulnerabilities.
• Identify opportunities for automation and digital transformation.
• Research emerging hospitality technologies and recommend adoption.

Why work for us as?

We want to ensure that all our team members are engaged, motivated, and most importantly, happy. We proudly place our team members’ wellbeing and career development at the heart of our business. To further support this we have put together a great range of benefits that our team members can enjoy both at and outside of work.

These include:

• Competitive Salary and Annual Salary Reviews
• Annual Bonus Scheme
• Online Learning Hub with fully bespoke L&D Programme
• Wellbeing Programme supporting mental, physical and financial health
• Employee Assistance Programme
• Cycle to Work Scheme
• Free overnight stay for new team members
• Discounted rates for yourself, friends & family at our hotels
• Freebies and Discounts with free membership to Perkbox
• Refer a Friend Bonus of £100
• Milestone rewards to celebrate work anniversaries - including additional holiday and a free stay
• Online Community to share news and celebrate successes
• Pension Contribution
• Company Sick Pay
• Complimentary snacks, drinks and weekly fruit baskets for the whole team
• Any many more…!

If you are enthusiastic, friendly and eager to learn with a genuine interest in pursuing a career in hospitality, please send us your CV – we want to hear from you!

Please note only candidates that live in the UK and who legally have the right to work in the UK should apply.