Systems and Special Projects Manager

The Resident; England; On-site; GBP 80,000 - 100,000; Full time

Job summary

A hotel management company in the UK is seeking a Systems and Special Projects Manager to oversee operational systems, manage technology projects, and provide technical support across their hotels. This role requires experience with hotel technology platforms, strong project management skills, and knowledge in data security and GDPR compliance. The company offers a competitive salary, annual bonus scheme, and various employee benefits, creating a great environment for professional growth in hospitality.

Benefits

Competitive Salary and Annual Salary Reviews

Annual Bonus Scheme

Online Learning Hub

Wellbeing Programme

Employee Assistance Programme

Cycle to Work Scheme

Free overnight stay for new team members

Discounted rates for friends and family

Perkbox membership

Refer a Friend Bonus

Milestone rewards

Pension Contribution

Company Sick Pay

Complimentary snacks and drinks

Qualifications

• Experience administering hotel technology platforms and IT systems.
• Strong project management skills to manage timelines and stakeholders.
• Knowledge of GDPR compliance and data security.

Responsibilities

• Administer and troubleshoot hotel technology platforms.
• Perform system upgrades and ensure system security.
• Lead IT projects and provide advanced technical support.

Skills

Hotel technology platforms administration

Project management

Data security knowledge

Technical support

Strong communication skills

Job description

Overview

Resident Hotels is seeking an enthusiastic Systems and Special Projects Manager to join our growing team, creating personalised experiences to mirror our guests' onsite experience. The Systems and Special Projects Manager will act as an Ambassador of The Resident & Four Points Flex by Sherton Brands. Resident Hotels is a specialist Hotel Management Company, that manages two hotel brands; The Resident in London, Edinburgh and Liverpool and Marriott International's Four Points Flex by Sheraton brand in Cardiff, Newcastle, Dundee and Edinburgh. An independent hotel brand operating in the UK, alongside franchise hotels under the Marriott brand. This role is critical for managing systems, delivering special projects, and providing hands-on technical support across the group. Role Purpose: To manage and maintain all operational systems across the hotel group, lead special technology projects, and provide technical expertise to support operations and the IT team. The role ensures compliance with Marriott standards. Drive innovation in hospitality technology.

Responsibilities

• Administer and troubleshoot hotel technology platforms (PMS, POS, CRM, HQ Systems, Hotels Systems, network infrastructure).
• Perform system upgrades, and configuration changes.
• Ensure system security, backups, and disaster recovery readiness.
• Lead IT projects such as system migrations, integrations, and new technology deployments.
• Develop project plans, manage timelines, and coordinate stakeholders.
• Provide advanced technical support to the IT team and hotel staff.
• Act as escalation point for complex technical issues.
• Ensure GDPR compliance and Marriott IT standards.
• Implement cybersecurity best practices and monitor vulnerabilities.
• Identify opportunities for automation and digital transformation.
• Research emerging hospitality technologies and recommend adoption.

Qualifications

• Experience administering and troubleshooting hotel technology platforms and IT systems.
• Strong project management skills with the ability to manage timelines and stakeholder coordination.
• Knowledge of data security, backups, disaster recovery, and GDPR compliance.
• Experience leading IT projects such as migrations and integrations.
• Ability to provide advanced technical support and act as an escalation point.
• Strong communication skills and a customer-focused approach.

Benefits

• Competitive Salary and Annual Salary Reviews
• Annual Bonus Scheme
• Online Learning Hub with fully bespoke L&D Programme
• Wellbeing Programme supporting mental, physical and financial health
• Employee Assistance Programme
• Cycle to Work Scheme
• Free overnight stay for new team members
• Discounted rates for yourself, friends & family at our hotels
• Freebies and Discounts with free membership to Perkbox
• Refer a Friend Bonus of £100
• Milestone rewards to celebrate work anniversaries - including additional holiday and a free stay
• Online Community to share news and celebrate successes
• Pension Contribution
• Company Sick Pay
• Complimentary snacks, drinks and weekly fruit baskets for the whole team
• Any many more…!

If you are enthusiastic, friendly and eager to learn with a genuine interest in pursuing a career in hospitality, please send us your CV - we want to hear from you! Please note only candidates that live in the UK and who legally have the right to work in the UK should apply.