Systems Analyst (Salesforce)

Williams Racing; Grove; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading racing team in the UK is seeking a Systems Analyst to join their Education team. This role includes managing Salesforce solutions, supporting the STEM initiative, and collaborating on strategic improvements. Ideal candidates will have strong Salesforce skills and certifications, along with a proactive approach to system efficiency. A competitive benefits package and potential hybrid work model between Grove and London offices are offered.

Benefits

Competitive benefits package

Generous holidays

Subsidised onsite restaurant

Vibrant staff events

Qualifications

• Proven experience building and managing Salesforce instances.
• Strong proficiency in Salesforce configuration and customisation.
• Experience with workflow automation and third-party tools.

Responsibilities

• Manage and customise Salesforce solutions.
• Provide day-to-day support and training for users.
• Monitor system performance and resolve technical issues.

Skills

Salesforce configuration

API integrations

Problem-solving

Communication skills

Organisational abilities

Education

Salesforce certifications

Tools

PowerBI

Sumo Scheduler

Job description

This is an exciting opportunity to join one of the most iconic and successful race teams in the world, Williams Racing. The Systems Analyst will join the Williams Education team.

Williams Education is an exciting new venture aimed at expanding access to world-class Science, Technology, Engineering and Maths (STEM) education via a suite of through-life offerings (from primary school through to university). This individual will play a key role in building the long-term vision of Williams Education, determining the right offerings, and ensuring each offering is delivered – generating a meaningful impact on the UK STEM education landscape.

Key Responsibilities

Salesforce Development & Administration

• Manage the existing Salesforce solutions and ensure it is aligned with programme goals and technical best practices. This will include but is not limited to updates, customising and maintaining Salesforce as the team and function grows.
• Customise Salesforce features including objects, workflows, validation rules, process builders, and third-party integrations.
• Integrate Salesforce with other systems and applications (e.g., PowerBI, Sumo Scheduler) to support seamless operations.
• Ensure data integrity and governance, including deduplication, field optimisation, and accurate workflow mapping.
• Create and maintain dashboards and reports to monitor KPIs such as school engagement, retention, booking efficiency, and commercial pipeline visibility.

User Support & Training

• Provide day-to-day support to the STEM team, troubleshooting issues and ensuring effective use of Salesforce features.
• Deliver training and documentation to enable confident and consistent use of the CRM across the team.

Performance & Compliance

• Monitor system performance and proactively resolve technical issues.
• Implement and maintain security protocols and ensure compliance with data protection regulations.
• Maintain comprehensive documentation of system architecture, configurations, and processes.

Collaboration & Continuous Improvement

• Work closely with the Operations Manager and wider STEM team to understand business needs and translate them into elegant technical solutions.
• Collaborate with the Commercial Team to develop visibility of the sales pipeline for STEM activations, supporting strategic growth and reporting.
• Identify opportunities to automate and optimise workflows using Salesforce and related technologies.
• Support cross-functional collaboration by enabling data visibility and operational transparency.

Skills, Experience, and Knowledge

• Proven experience building and managing Salesforce instances from the ground up.
• Strong proficiency in Salesforce configuration, customisation, and API integrations.
• Experience with workflow automation and third-party tools (e.g., PowerBI, Sumo Scheduler).
• Excellent problem-solving and analytical skills, with the ability to translate business needs into technical solutions.
• Strong organisational and multitasking abilities.
• Effective communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Attention to detail and a proactive approach to system improvement.

Ideal Candidate Profile

• Salesforce certifications (e.g., Certified Administrator, Platform App Builder, Platform Developer II, Sales Cloud, Service Cloud).
• A positive, can-do attitude and flexible working style.
• Aptitude for analysing and interpreting data to inform decisions.
• Ability to pass a DBS background check (required for working in a child-focused environment).
• Strong balance of creative thinking, technical precision, and project management.
• Self-starter with initiative and a commitment to high standards and deadlines.

Additional Information

This role will ideally be based in Grove (Oxfordshire), however, there could be the possibility to split time between the London & Grove offices.

We fuel our team with a competitive benefits package, including generous holidays, vibrant staff events, a subsidised onsite restaurant (dependent on office location), and a range of car schemes.

Join a fast-paced, future-thinking team that’s driving innovation and pushing past engineering boundaries.

Atlassian Williams Racing is an equal opportunity employer that values diversity and inclusion. We are happy to discuss reasonable job adjustments.

Company Description

For almost 50 years, Williams Racing has been at the forefront of one of the fastest sports on the planet, being one of the top three most successful teams in history competing in the FIA Formula 1 World Championship. With an almost unrivalled heritage of engineering and racing F1 cars and unforgettable eras that demonstrate it is a force to be reckoned with, the British squad boasts 16 F1 World Championship titles to its name.

Since its foundation in 1977 by the eminent, late Sir Frank Williams and engineering pioneer Sir Patrick Head, the team has won nine Constructors’ Championships, in association with Cosworth, Honda and Renault. Its roll call of drivers is legendary, with its seven Drivers’ Championship trophies being lifted by true icons of the sport: Alan Jones, Keke Rosberg, Nelson Piquet, Nigel Mansell, Alain Prost, Damon Hill and Jacques Villeneuve. The team has made history before and is out to make it again with a long‑term mission to evolve and return to the front of the grid.