Systems Analyst

Superdry careers; Swindon; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

25 days annual leave

Company pension

Life assurance

Staff discount

Onsite parking

Flexible working hours

Job summary

Superdry is seeking an experienced Systems Analyst to bridge business requirements with technical solutions. You will own day-to-day support for critical applications, lead incident investigations, and mentor junior analysts. The role involves on-call responsibilities and close collaboration with stakeholders and technical teams.

You will drive ITSM processes, manage testing and UAT, and apply strong SQL and data-analysis skills to understand data flows and system integrations.

Qualifications

• 3–5 years in systems/application support or business analysis.
• Experience gathering, documenting and validating requirements with stakeholders.
• Experience supporting live business-critical applications.
• Knowledge of ITSM processes, ticketing, change and release management.
• Strong documentation skills in Confluence or similar tool.
• Ability to lead testing activities including UAT and defect resolution.
• Experience with APIs and data integrations between applications.

Responsibilities

• Lead gathering and validation of business requirements with stakeholders.
• Own day-to-day support of critical business applications.
• Lead incident investigation, troubleshooting and resolution.
• Coordinate testing, UAT, and defect management.
• Mentor junior Systems Analysts and promote best practices.
• Apply ITSM processes and manage changes/releases.
• Ensure reliable performance of applications and data flows.

Skills

3–5 years experience

Stakeholder communication

Issue investigation

Mentoring juniors

Systems Analysis

API understanding

Data analysis

MS SQL

Confluence/Jira

Education

Bachelor's degree in a relevant field

Tools

Confluence

Jira

MS SQL

APIs

ServiceDesk

Job description

The Role

As a Systems Analyst, you will take a lead role in bridging the gap between business requirements and technical solutions, working with a greater degree of autonomy across more complex initiatives. You will work closely with business stakeholders and technical teams to shape requirements, guide junior colleagues, and take ownership of the day-to-day support of critical business applications.

This role is well suited to an experienced analyst who is confident designing, supporting, and improving systems with minimal supervision. You will play a key role in ensuring the reliable performance of applications by leading issue investigation, testing, and solution implementation, and by providing guidance and mentoring to more junior members of the team.

As part of our operational support model, you will also be required to participate in an on-call rota, providing technical support and taking a lead role in resolving more complex issues outside of standard working hours, escalating where appropriate.

You Will

• Bring 3–5 years’ experience in a systems, application support, business analysis, or IT support role, or equivalent demonstrable experience.
• Lead the gathering, documentation, and validation of business and system requirements, working directly with stakeholders.
• Take ownership of the support and day-to-day operation of business-critical applications in a live environment.
• Lead issue investigation, troubleshooting, and incident resolution, escalating only the most complex issues.
• Drive adherence to established IT service management processes, including ticketing, change, and release management, suggesting improvements where appropriate.
• Collaborate confidently with technical teams and senior business stakeholders to shape system behaviour and address user needs.
• Take ownership of testing activities, including planning UAT, coordinating test case execution, and managing defect resolution.
• Apply a strong understanding of system integrations, data flows, and interfaces such as APIs to support solution design.
• Act as a key point of contact for on-call and out-of-hours activities, leading on incident resolution.
• Mentor and support the development of more junior Systems Analysts, sharing knowledge and best practice
• Continue to build technical and analytical capability and contribute to the development of best practice within the team.
• Strong working knowledge of MS SQL, including writing and interpreting queries to investigate issues and support data analysis.
• Experienced maintaining clear, well-structured documentation in Confluence or a similar knowledge-management tool.
• Confident using Jira or a similar tool for ticketing, backlog management, and tracking issue resolution.
• Practical understanding of APIs and system integrations, and how data flows between business applications.
• Comfortable working with ITSM platforms (e.g. ServiceDesk) for incident, change, and release management.
• Proficient with the Microsoft Office suite, particularly Excel, for data analysis and reporting.
• Experience in using Styleman/OSL systems, Aptos AOM

You Are

• Confident working independently and taking ownership of complex tasks with minimal supervision.
• Analytical and methodical, with a logical approach to problem-solving and issue investigation.
• Able to communicate clearly and professionally with both technical and non-technical stakeholders, including at a senior level.
• Detail-oriented, with the ability to produce clear, accurate documentation and guide others in doing the same.
• Curious and motivated to deepen your understanding of how systems, data, and business processes work together.
• Organised and capable of managing multiple, sometimes competing, priorities and deadlines.
• Proactive in identifying issues and opportunities for improvement, and confident driving them forward.
• Adaptable and able to work effectively in a fast‑paced or changing environment.
• Confident applying established processes while identifying and championing improvements.
• Experienced working with live systems where reliability and service quality are critical.
• A collaborative team player who values knowledge-sharing, mentoring, and continuous learning

Working for Superdry has never been so rewarding…

• 25 days annual leave, plus bank holidays, we also offer a holiday buying scheme
• An additional day off to celebrate your Birthday
• Family is massively important to us, so we have a broad range of family-friendly working policies in place, including enhanced maternity, paternity, and adoption leave
• Company Pension scheme
• All employees are covered by our Life Assurance policy whilst working at Superdry. We feel it’s important to offer protection for your family and loved ones in such a situation and to support this we offer life assurance cover which pays a lump sum equivalent either twice or four times your annual salary
• A big staff discount – naturally. Because we know that you love to wear Superdry, you’ll benefit from a 50% discount in store and online
• Our Head Office is home to our very own store for staff only where you can treat yourself to heavily discounted sample stock
• A health cash plan is open to all employees.
• Flexible working and core working hours between 10am – 4pm to help you achieve that all-important work-life balance
• Access to onsite parking and as part of our sustainable development goals, we have a selection of electrical car parking points freely available to staff.
• A range of learning and development materials to help you in your career and grow with us
• We like to give back, so we allow our employees time off for volunteering work
• A global employee assistance plan in place that you can access anytime you want - it’s free and confidential
• You’ll also have access to a Cycle To Work Scheme
• A range of local discounts with businesses across Gloucestershire

At Superdry, everyone has a voice and we want to hear it. We create environments where individuality can flourish and is celebrated as part of who we are as a brand. We’re incredibly proud that over 90% of our people feel strongly that they can be themselves at work.

We want to meet people with varied backgrounds because we understand that diversity of thought encourages new ideas to thrive, fuelling creativity and enabling us to do better work. We want to build a team which represents a variety of backgrounds, styles, perspectives, and skills; we hire people based on their merit and potential.

We also welcome conversations about flexible working for all roles at Superdry and will always accommodate it where possible.

Please note that some jobs may be closed earlier than the published closing date if we get a high volume of applications. We therefore advise that you complete your application at your earliest opportunity to avoid disappointment.

Who we are

Superdry have been making world‑class product for over 20 years, and we’re proud of it. Our mission is to inspire and engage the contemporary style‑obsessed consumer, whilst leaving a positive environmental legacy.

Together with our CEO, we have built a brand that has cut through the global apparel market at record speed, taking market share from brands that have existed for decades.

Our brand direction has never been stronger, evolving American Prep to resonate with a new generation of customers.

We are now on an exciting journey having reset our brand returning to our design‑led roots and we are looking for talented people to join us.