Systems Accountant

Smart Communications, Inc.; United Kingdom; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading software company is seeking a Systems Accountant to manage the administration and optimization of financial systems including NetSuite and OneStream. This pivotal role requires expertise in both platforms, as well as strong accounting knowledge to support finance operations. Responsibilities include user training, system enhancements, and ensuring compliance with financial standards. Successful candidates will demonstrate analytical skills, effective communication, and experience in a similar role. The position is hybrid and offers competitive benefits.

Benefits

Extensive health insurance

Income protection

Life assurance

Subsidised gym membership

Pension contribution

25 days’ holiday allowance plus birthday off

Qualifications

• Hands-on experience with NetSuite and OneStream administration.
• Understanding of financial processes, consolidation, and budgeting.
• Proficiency in system customization tools.
• Exceptional attention to detail and problem-solving skills.

Responsibilities

• Manage day-to-day operations of NetSuite and OneStream.
• Provide user support and troubleshooting for system queries.
• Identify opportunities for process improvement and enhancements.
• Ensure data integrity and compliance with regulatory requirements.
• Document processes and conduct user training sessions.

Skills

Proven experience with NetSuite

Proven experience with OneStream

Strong understanding of core financial processes

Exceptional analytical skills

Excellent communication skills

Ability to manage stakeholders

Education

Recognised accounting qualification (e.g., ACA, ACCA, CIMA)

Degree in Accounting, Finance, or Information Systems

Tools

NetSuite customization tools

OneStream business rules

Job description

Vacancy Name

Systems Accountant

Employment Type

Permanent

Location

UK - Remote

Summary

We are seeking an experienced Systems Accountant to take ownership of the administration, maintenance, and optimization of our core financial systems, NetSuite and OneStream. This critical role will bridge the gap between the Finance and IT departments, ensuring system efficiency, data integrity, and compliance with accounting standards. The ideal candidate will have hands‑on experience with both platforms and a strong understanding of core financial processes to provide expert user support and drive continuous improvements.

The responsibilities of the role include:

• System Administration & Maintenance: Manage the day‑to‑day operations, configuration, and security of both NetSuite and OneStream platforms, including user roles, permissions, and access controls.
• User Support & Training: Act as the primary support contact for all system‑related queries, troubleshooting issues and coordinating fixes effectively.
• System Enhancement & Optimisation: Identify opportunities for process improvement and automation, implementing enhancements to meet evolving business needs.
• Month‑End & Reporting Cycle Support: Provide dedicated system support during critical financial cycles, such as month‑end close, budgeting, and forecasting, ensuring system reliability and data accuracy.
• Data Integrity & Compliance: Ensure the integrity and consistency of data across all systems, adhering to internal controls, best practices, and regulatory requirements.
• Integration Management: Support existing and new integrations between NetSuite, OneStream, and other third‑party solutions (e.g., payroll, CRM, inventory systems).
• Documentation & Training: Create and maintain comprehensive process manuals and documentation. Conduct training sessions for new and existing users to promote effective system adoption.
• Project Support: Participate in system upgrades, testing (UAT), and new module implementations as required, collaborating with external partners or consultants when necessary.

What we're looking for:

Must have skills/experience:

• Experience: Proven, hands‑on experience with NetSuite and OneStream, administration and configuration are essential.
• Accounting Knowledge: A strong understanding of core financial processes, consolidation, and budgeting.
• Technical Skills: Proficiency in system customization tools (e.g., NetSuite saved searches, workflows, SuiteScript exposure is a plus; OneStream business rules and report building).
• Problem‑Solving: Exceptional analytical and problem‑solving skills, with a keen attention to detail.
• Communication: Excellent communication skills, with the ability to translate technical issues to non‑technical finance users and manage stakeholders across various departments.
• Qualifications (Desirable): A recognised accounting qualification (e.g., ACA, ACCA, CIMA, or equivalent) or a degree in Accounting, Finance, or Information Systems is preferred.

About Smart Communications

Smart Communications is the trusted choice for regulated enterprises looking to modernise complex processes and connect with customers in the moments that matter most. Our Conversation Cloud™ platform powers frictionless, compliant, digital‑first experiences through omnichannel communications, intelligent data capture, and secure digital archival. More than 650 enterprises worldwide—including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp—rely on Smart Communications to reduce compliance risk, boost operational efficiency, lower costs, and fast‑track digital transformation that fuels business growth and elevates the customer experience.

With more than 30 pre‑built connectors, Smart Communications’ cloud‑native platform integrates effortlessly with the world’s most trusted enterprise systems including Salesforce, Guidewire, DuckCreek, OneSpan, and Pega, enabling more than 60 billion mission‑critical customer conversations globally, and driving faster time to value.

We look for the following SMART values in everyone we hire at Smart Communications:

• Speak Openly – We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We’re not complainers we’re problem solvers.
• Make a Difference – We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don’t sit on the sidelines.
• Agile & Flexible – We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask ‘why?’ so that we can help remove complexity. We don’t allow hurdles to get in our way.
• Results‑Focused – We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don’t believe in being busy for the sake of being busy, we focus on productivity.
• Teamwork – We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don’t want anyone to feel disengaged, we’re in this together!

What's the deal?

We will provide you with the tools, equipment and support to give you the best possible chance of success and over‑achieving your goals. Salary will depend on your experience and will be highly competitive.

In addition to a friendly and fun working environment, we provide a range of other benefits, including extensive health insurance, income protection, life assurance, subsidised gym membership, leisure travel insurance, pension contribution and 25 days’ holiday allowance plus an additional day off for your birthday!

Located in Covent Garden, our offices are comfortable, flexible, and are always stocked with free beverages and fresh fruit.

This role has a hybrid setup with occasional work from the office required.

So, if we interest you, please let us know by applying for this position and tell us all about yourself.

Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of colour, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.

To learn more about Smart Communications visit: https://www.smartcommunications.com/