System Support Administrator

Impact Food Group; Woking; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

25 days annual leave plus bank holidays

Staff discount scheme

Pension scheme

Training and development opportunities

Monthly incentives

Job summary

Impact Food Group is seeking a System Support Administrator in Woking, England, to ensure the effective operation of their Point of Sale systems. The ideal candidate will have strong technical and troubleshooting skills, along with a focus on customer service.

The position offers opportunities for career growth, comprehensive training, and a range of benefits including 25 days leave, staff discounts, and pension schemes.

Qualifications

• Experience working with multiple business systems.
• Experience supporting POS systems, particularly tills or cashless payments.
• Strong analytical and problem-solving skills.

Responsibilities

• Maintain and support POS systems to ensure accuracy.
• Provide first-line support, responding to tickets and inquiries.
• Investigate technical issues and work with providers to resolve them.

Skills

Technical aptitude

Customer service

Analytical skills

Troubleshooting

Microsoft Excel

Job description

System Support Administrator

Impact Food Group

We are one of England’s fastest-growing school food providers, serving around one million students every day across more than 1,500 schools. We are dedicated to delivering high-quality, nutritious meals that support student wellbeing and enjoyment.

Our brands include Innovate, Cucina, Chapter One (Independent Schools), Hutchison, and Dolce, reflecting our breadth of experience and reach across the school catering sector.

We are looking for a proactive, analytical, and detail-oriented System Support Administrator to support the day-to-day operation of our Point of Sale (POS) systems and associated business applications.

Guided by our values, integrity, bold, impactful, humble and community; you will help us shape a workplace and culture we can all be proud of.

What you’ll be Doing

This is an excellent opportunity for someone with strong technical aptitude, a passion for problem-solving, and a customer-focused approach. You’ll work closely with internal teams and third-party providers to ensure systems operate efficiently, resolve technical issues, and provide valuable data insights that support business performance.

Key Responsibilities:

• Maintain and support a range of POS systems, ensuring they remain accurate, reliable, and up to date.
• Provide first-line support to our operators, responding promptly to support tickets, emails, and system enquiries.
• Investigate and resolve technical, system, and data issues, working with third-party providers where necessary to identify root causes.
• Monitor recurring issues, identify trends, and recommend improvements to enhance system performance and reliability.
• Extract, analyse, and interpret data from multiple systems to support reporting, projects, and business decision-making.

What are we looking for?

• Experience working with multiple business systems in a busy operational or support environment.
• Experience supporting POS systems; experience with tills or cashless payment providers would be an advantage.
• Strong technical aptitude with the ability to quickly learn new systems and technologies.
• Excellent analytical, troubleshooting, and problem-solving skills, with the persistence to investigate issues thoroughly until the root cause is understood.
• Intermediate to advanced Microsoft Excel skills, including data analysis, reporting, and manipulation.
• Excellent customer service skills, with experience managing support tickets and email enquiries professionally and efficiently.
• Strong planning and organisational skills, with the ability to prioritise workloads, multitask, and adapt to changing priorities.

If you’re a collaborative, solution-focused professional who thrives in a busy and purposeful environment, we’d love to hear from you. Join us and be part of a team that is transforming lives through the power of food, making a genuine difference for students across the UK.

What’s in It for You?

• The opportunity to build a career you can be proud of in a growing business.
• Access to a wide range of free training, qualifications, and development opportunities.
• 25 days annual leave plus bank holidays.
• Staff discount scheme across 850+ retailers.
• Pension scheme and other great company benefits.
• Monthly incentives and recognition for top performers.

IFG are committed to the safeguarding of children, and our employees share this commitment. Successful candidates are required to undergo an enhanced DBS check, which IFG will pay for.

We are a committed equal opportunities employer - if you require any assistance for the interview process, please detail within your application. All information is kept confidential and in compliance with GDPR requirements.