System Support Administrator

Brook Street; Cardiff; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global education leader is seeking a proactive System Support Administrator in Cardiff to join their System Support team. You will provide first-line technical support to schools and educators worldwide, ensuring user issues are resolved efficiently. Strong communication skills and attention to detail are essential. This hybrid role offers a pay rate of £13.50 per hour and requires regular onsite presence. It is a 3-month contract starting in early February 2026, aimed at making a positive impact in the education sector.

Qualifications

• Experience in first-line technical support is desirable.
• Fluency in English is essential; proficiency in Spanish or French is desirable.
• Proven organisational and analytical skills.

Responsibilities

• Provide first-line system-related support requests via email.
• Collaborate with internal colleagues through various communication channels.
• Diagnose and resolve system issues or escalate cases.
• Support schools and educators with document uploads and system access.
• Manage stakeholder expectations through proactive communication.

Skills

Technical support experience

Written and verbal communication

Organisational skills

Analytical skills

Fluency in English

Proficiency in Spanish or French

Tools

Salesforce Service Cloud

Job description

Our global leader in education client are seeking a proactive and customer-focused System Support Administrator to join their System Support team to work closely with colleagues across internal teams to provide high-quality, first-line technical support. You will help diagnose and resolve system queries related to our client's systems used by schools and educators worldwide.

This position is ideal for someone with strong communication skills, excellent attention to detail, and a passion for helping users navigate digital tools effectively.

Key Responsibilities

• Provide first-line system-related support requests via email.
• Collaborate with internal colleagues through various communication channels.
• Diagnose and resolve system issues or escalate cases in accordance with training and procedures.
• Support schools and educators with document uploads and system access.
• Refer complex or second-line queries to appropriate teams following operational guidelines.
• Handle customer concerns professionally and in alignment with company standards and frameworks.
• Manage stakeholder expectations through proactive, clear communication during case handling.
• Follow all IT security and data-handling protocols.
• Identify and report system trends or recurring issues to management.

Candidate Requirements

• Experience in first-line technical support is desirable.
• Excellent written and verbal communication skills, with the ability to engage both customers and colleagues effectively.
• Fluency in English is essential; proficiency in Spanish or French is desirable.
• Proven organisational and analytical skills.
• Familiarity with Salesforce Service Cloud is an advantage.

This role is offered on a hybrid basis (requiring regular presence onsite at our client's office in Cardiff) for a period of 3 months from early February 2026. The pay rate is £13.50 per hour.
Apply today and join a globally recognised education organisation dedicated to shaping the future of learning and making a positive impact worldwide.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.