System Service Group General Manager - Carmarthenshire

Hywel Dda University Health Board; Wales; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare provider in Wales is seeking a Service Group General Manager to lead operations in the Carmarthenshire System. This pivotal role entails managing staff, budgets, and strategic planning to enhance patient experience and quality of care. The ideal candidate will have significant NHS experience and a Master's degree or equivalent, with a strong focus on delivering quality improvements. This position offers a unique opportunity for professional development and further advancement in leadership roles.

Qualifications

• Higher degree at Master's level or equivalent experience at senior management level.
• In-depth knowledge of strategic healthcare agenda relating to service delivery.
• Significant experience managing staff and financial resources.

Responsibilities

• Lead long-term planning for service delivery and accountability for budgets.
• Manage and inspire staff while achieving performance goals.
• Deliver integrated services aligned with organizational strategy.

Skills

Operational management

Leadership

Budget management

Project delivery

Strategic planning

Welsh speaking

Education

Masters degree or equivalent experience

Job description

We're seeking a fantastic leadership opportunity within Hywel Dda University Health Board!

We are recruiting for a Service Group General Manager - Carmarthenshire System.

This is a pivotal senior operational leadership role, reporting directly to your Clinical Care Group Service Director. You will play a key part in shaping and delivering a strategic and operational model of fully integrated, aligned services across the service group. The role requires balancing multiple priorities--enhancing patient quality, safety, experience, and access--while ensuring value for money and making the best use of available resources.

This position offers an exceptional development opportunity for those aspiring to progress into more senior leadership roles in the future. If you're passionate about driving improvement and leading change that makes a real difference for patients and staff, we'd love to hear from you.

Main duties of the job

As a Service Group General Manager, you will lead on long term planning for services, have accountability for management and monitoring of budgets, manage and inspire staff, be responsible for the performance of the group and contribute to the development of national and local priorities.

You will have experience of operational management and leadership previously, as well as a proven track record of delivering projects. Flexibility, resilience, and innovation are key attributes that we need from the successful candidates to lead and develop strategies for their service group that aligns with Hywel Dda Health Board's overall strategic plans.

About us

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services

Job responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh isdesirablefor this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

If successfully shortlisted you will be asked to complete psychometric assessments. Information regarding these and the stakeholder panels/interview will be sent to you following completion of shortlisting.

Stakeholder panels will be held on 29/01/2026.

Interviews will be held on 30/01/2026.

Person Specification

Qualifications and Knowledge

• A higher degree at Masters level or equivalent experience at senior management level
• In depth knowledge of strategic healthcare agenda relating to service delivery
• Evidence of continuous management and personal development.
• In-depth professional specialist knowledge across a number of disciplines acquired through training and experience over a significant period
• Knowledge of NHS, WG and Health Board strategies, policies and plans including HR policies
• Current knowledge of best practice gained through personal research.
• A thorough understanding of the role and its purpose of within the organisation
• Sound knowledge of performance management processes

Experience

• An extensive portfolio of experience of working at a relatively senior level in a large, complex organisation.
• Significant experience of managing staff and working with staff Trade Unions/staff representatives.
• Significant experience of financial management and knowledge of how to deliver a budget to a target.
• Experience of delivering projects and in particular managing scope and delivering against agreed objectives to quality, cost and time
• Good appreciation of planning and developing and implementing strategies
• Previous experience of working in operational management roles in the NHS.
• Evidence of delivering service change and improvement using recognised quality improvement methodology

Language Skills

• Welsh Speaker (Level 1)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.