Switchboard Receptionist

Career Choices Dewis Gyrfa Ltd; Wales; On-site; GBP 10,000 - 40,000; Full time

Job summary

A local healthcare service provider in Wales is seeking candidates for a temporary role providing an efficient switchboard and information service. The role requires the ability to speak Welsh and involves responding to medical emergency calls while managing complex on-call rotas. Training will be provided through shadowing. This is a full-time position with a pay rate of £12.70 per hour, increasing for weekends and Bank Holidays. Applications are welcome from those who meet the specified criteria.

Qualifications

• Ability to speak Welsh at level 3 or 4 is essential.
• Strong communication and a confident telephone manner.
• Good judgement and awareness of urgent situations.

Responsibilities

• Provide an efficient switchboard and information service.
• Respond quickly to medical emergency calls.
• Manage alarms and major incident alerts.

Skills

Communication skills

Resilience

Teamwork

Problem solving

Job description

Pay:

£12.70 per hour

Contract Type:

Temporary

Hours:

Full time

Disability Confident:

No

Closing Date:

26/12/2025

About this job

Location: Pontyclun Contract: Temporary Duration: 3 months Hours: You will 30 hours per week.

The shifts are 12 hours in duration.

You will work 3 shifts across a 7 days a week consisting of days, evenings and nights, weekends and Bank Holidays.

Hourly rate: Weekdays £12.70 Saturdays and Nights £17.91 Sundays and Bank Holidays £23.24

The Role You will be the first point of contact, providing a responsive switchboard and information service around the clock.

Your ability to stay calm, use your initiative and adapt quickly will help keep the service running smoothly.

Training will be provided through shadowing before you move onto the main rota.

Key Responsibilities

• Provide an efficient switchboard and information service
• Follow departmental policies and procedures
• Build a good understanding of the organisation, its departments and key medical terminology
• Respond quickly to medical emergency calls and activate the correct procedures
• Manage alarms and major incident alerts, following reporting processes
• Interpret and manage complex on call rotas for medical and non medical staff
• Keep on call sheets and notice boards up to date at all times

Requirements

• The ability to speak Welsh at level 3 or 4 is essential
• Strong communication and a confident telephone manner
• Good judgement and awareness of urgent situations
• Empathy and a calm approach in challenging moments
• Good organisation and attention to detail
• Ability to work well in a team and independently
• Resilience and problem solving under pressure

How to apply

If you meet the above criteria, we welcome your application.

Apply now with a current CV for consideration.

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